2020 Mercedes-Benz CLS CLS450 4MATIC

My wife’s car was totaled in a tornado, so I was on the hunt to replace it when I found the exact car at this dealership. From start to finish these guys made everything so easy. From financing to car video walk around, to delivery. My experience was top notch. One of the very best car buying experiences I have ever had. Pricing was fair, no high pressure add on sales, and my sales person, Adam was super attentive and responsive when needed. Can’t brag on this experience enough! 5 Star ??

I had the pleasure of working with Adam when purchasing a car from this dealership. Fantastic experience. I called in advance and they had the car ready when I arrived both washed and completely filled up. Adam took time to get my wife and 2 young children settled in the lounge while I completed paperwork. I received more in trade than I expected. Car was listed for a very fair price. Adam followed up a couple days later to make sure we were happy. Can’t ask for a better experience or salesman. Germain group has always been good to my family over the past 10+ years. Great people!

I purchased a used vehicle from Germain Cadillac. This is the most professional team I have ever felt with, making the buying experience so much more pleasant than what is normally experienced at car dealers. There was no pressure from the salesman or the Business Manager to close the deal. There were a couple of relatively minor repairs done without any hesitation. Since I had experience very high reliability with previous models of the same vehicle I opted out for the service contract. But before even getting the vehicle home it demonstrated serious transmission problems. I called them about it and they immediately said to bring it back in for diagnosis. It was sent to a shop to reprogram the electronics but this didn’t fix the problem. The General Manager then got engaged in the process and authorized an $1800 repair, at their expense. Unfortunately, this didn’t fix it either. The transmission was going to have to be removed and completely disassembled to fix. Again, the General Manager stepped up and assumed responsibility and authorized the repair. The vehicle is performing perfectly now. Thank you all at Germain Cadillac. It’s easy to see how you have been in business for so long.