2011 Mercedes-Benz E-Class

VW has great service all the way around. Joe B is fantastic to work with. He had the car we wanted to look at shipped to the dealership within a day and handled all of our questions with a good sense of humor. Brandon in Finance was excellent to work with too. All around good experience. We're always happy with the service department every time we've needed them for our older models.

The service department is awesome! Such a great experience & answered so many questions I had. I will say we do love Jeremy, in sales! He made our buying experience easy, quick & painless. Hats off to Royal on the Eastside!!! Love our VW Atlas

We bought our car new at the dealership. It had a really nice license plate cover from the manufacturer. We realized after we had left the lot that it had been changed out for a cheap plastic dealership cover. The cover broke quickly as soon as we set it to a car wash. We recently had a tire problem and went in to have the tire replaced. That was done perfectly under an hour. Just as we expected, we asked if we could have one of the original license plates covers back and we're told that they don't have any or we would have to buy 1 we don't feel that is realistic. We feel like it's just another way for them to make money. We're very disappointed and frustrated that we couldn't just simply have one of the new covers. It could have been so easy But instead we leave feeling frustrated and disappointed.