2011 Mercedes-Benz E-Class

Preston was great …. Reached out to me every week to give me updates on my vehicle that was special ordered. Exceeded all my expectations and the whole process was super easy !!! The best experience I have had in ordering a vehicle and then making the purchase.

Was the most amazing experience I've ever had , this was my first new car I'm 46 and I've worked hard . Charles Hopkins not only got me my car but made me feel like a person. I'll neverf be able to say enough about them. Thank y'all for everything.

I set an appointment for something that SHOULD be able to be done in a few hours. 7 a.m. appointment and I dropped my car off at 5:45 p.m. the evening before. I was getting 4 sparkplugs replaced, a tire fixed and all tires re-synced, brake system diagnostic and check for sluggish acceleration. 9 hours later they were rushing to get my tire fixed and back on. I don't think it would have been done if I hadn't spoken to Nate about an hour before I was going to be there. NINE HOURS. I was told the appointment time is more of a "check-in time", and that is not necessarily when your vehicle will begin being worked on. This may be "common practice" however it should not be. Maybe Serra Chevy should be the groundbreaking dealership that starts changing this "common practice". I KNOW your customers would appreciate it.