2014 Mercedes-Benz E-Class E350 Luxury 4MATIC

I hope this message finds you well. I wanted to take a moment to express my gratitude for the excellent service I received during my recent visit to your dealership. First and foremost, I want to commend Matt and the entire AutoNation team for their professionalism and dedication to customer satisfaction. From the moment I stepped into the dealership, I was greeted warmly and made to feel valued as a customer. In particular, I would like to highlight the exceptional service provided by Darren, the salesperson who assisted me during my visit. Darren not only demonstrated extensive knowledge about the vehicles on offer but also took the time to inquire about my family and ensure that all of my needs were met. His genuine care and attention to detail truly set him apart. Moreover, I was particularly impressed by the way the AutoNation team handled a challenging situation in the waiting room. While I was there for an oil change, I witnessed an irate customer expressing dissatisfaction. However, your team handled the situation with professionalism, empathy, and efficiency, ensuring that the customer's concerns were addressed promptly and effectively. It was a testament to the high level of customer service and dedication to resolving issues promptly. Overall, my experience at AutoNation Hyundai O'Hare exceeded my expectations, thanks to the outstanding team members like Matt and Darren, and the exemplary handling of challenging situations by your entire team. I will not hesitate to recommend your dealership to friends and family in the future. Thank you once again for your exceptional service, and please do not hesitate to reach out if I can provide any further feedback or assistance.

Juan was great to deal with. I would recommend this dealer. He was knowledgeable straight forward, and I felt like I didn't get screwed over. This dealer seems like they are about to do the right thing from my interactions. I had one concern, and Joe immediately called me and made it right. That is very much appreciated.

Good vibes and atmosphere. My family was in the market for a used vehicle and we found one at this dealership. We made an appointment with Evan and when we arrived were greeted and promptly taken to the car. After a test drive we made an offer. Automation does not haggle but were open to conversations about previous listed prices for the car we were interested in. Final paperwork was quick and we were on our way home reflecting on the positive experience. Evan was great, as for his assistance if you are in the market.