2014 Mercedes-Benz E-Class E550

*edit* updated review Previously I had amazing things to say about this Auto shop. I even referred three of my friends there for work on their vehicles, unfortunately whoever they have working at the front desk is very condescending and rude. I would highly recommend that when you are making appointments you let the person know how much that service costs, such as diagnostics or oil change. To assume that someone would know that you are diagnostic cost is $160 is exactly what they say about assuming. (If you know the saying). (Especially when the person already knew what was wrong with their car) "what did you expect" is crazy to say to someone asking why it costs so much. (When someone calls to make an appointment, please make them aware of the cost) Otherwise I received outstanding work previously in April 2024. They have a great new building and their mechanics are good. That being said I will never return back to Tillema Auto if that gentleman is still working there. EDIT: *Someone reached out and made amends in regards to this interaction. I appreciate your kindness, and understanding. I was refunded. Ultimately there is a miscommunication that could have been avoided. And I do appreciate someone reaching out to explain and fix situation. I will continue to recommend people to go to this Auto shop! Family and treating people right is what really matters, wish this business the best!

Our family has been bringing our cars to Tillema Auto for the past 17 years for service maintenance. The first time we took one of our autos in, we were convinced the repair needed was worse than it was. Tillema certainly could have made the repair we thought was needed and we wouldn't have been none the wiser. However, they informed us that the repair was not as serious as we believed and took care of the issue in a quick and effective manner. Their integrity and doing the right thing for the customer has always been one of their staples. We highly recommend that if your vehicle needs service, give Tillema a call. They will treat you right.

These guys did the job on my passenger side bolts to my wheel. The price was perfect, it literally cost what i would have expected based on the per hour cost of labor and the parts. This is a great place to work with. Talking on the phone is a little choppy because the shop is loud but i will be going to them for anything we cant do at home!