2019 Mercedes-Benz E-Class E450 4MATIC

This was my first time at this dealership. I had a 7:30 appt for routine maintenance. So happy to say, my experience was not routine. As a Genesis owner, this is the luxury experience I’ve been wanting and waiting for. I met the the GM, Brian, who was so welcoming and took the time to interact and point out the amenities. It’s beautiful and caters to the customers comfort and needs. In the waiting area, they have USB ports and sockets on the table next to the chairs. The entire layout is so soothing and relaxing (soft jazz music). The color and decor is perfect. There’s also an additional seating area, with large couches, enclosed by shaded panels to avoid the sun coming through the windows. Coffee, drinks, muffins, water, and soda are in plentiful supply. I could have sat here for hours. There were a few minor issues that comes with opening any new business, but they pale in comparison to my overall experience. I will definitely continue to come here and spread the word for other G-owners who’ve been whining about not having the service experience that other luxury brands provide. Look no further, it’s here!!! Exit 1: I had to come back and add that I met a nice young lady named Baylea who stopped to check on me to see if I needed anything. She also assisted with a misunderstanding with the extended warranty. Thank you for your warmth and concern. I’ll see you all in six months. Edit 2: I forgot the very nice gentleman that I met when I first pulled up to the Hyundai service center. He directed me to where I needed to be. Because my appointment was so early, he checked to make sure I didn’t need anything while waiting on the service department to open. He came back a couple of times to make sure everything was taken care of. You can tell that he enjoys his job. Thank you so much. Reggie and I look forward to seeing your friendly face real soon.

This was the best experience ever had with the dealership. My sales representative, Elham Alshaer, made sure the process was done without a worry in the world. I never thought I’d find such an honest and trustworthy car sales person but she is that and more! Even after I purchased the car she handed all questions i had with my setup, app support. I once was a Toyota man but not anymore!

Great experience from the point of sale to aftercare. Every time I go into service it has been a pleasant experience. The facility is beautiful to wait and they offer free iced beverages, coffee, and snacks. I've also utilized the valet for service and they loaned me a Genesis G70 3.3T so that I could go to school while my car had its oil change. I am very impressed with the quality of service from Genesis of Baton Rouge.