2013 MINI Cooper -

They had the exact right used car for us at a great price. Even though we live about 3,000 miles away from them, the process of buying the car couldn't have been easier. They accepted our offer without a bunch of back and forth and they were able to get us financed at a rate better than our local credit union. The whole process was wrapped up over the phone, text, and email within a matter of hours. The car has since arrived and is in excellent condition. We love the car and would 100% buy from Sonya and the rest of the team there.

I want to say thank you to Eric and Marcus who assisted me with buying a 2024 Nissan Altima! I had a really bad experience with Kia trying to get over on me and was very hesitant about walking into dealerships. I really needed to buy a new car but was putting it off until Eric reached out to me to accommodate me and my mother. Once I realized they were willing to actually help me and not look at me as just a sale- I walked in and quickly decided this is where I would buy my car at. I’m so happy with my car too!!!! It drives so nice and is just an overall upgrade from Kia. It’s safe to say Nissan has a lifelong customer and that’s thanks to Eric and Marcus! :)

Service review for Grant King at Jim Coleman Nissan of Ellicott City: **Exceptional Service at Jim Coleman Nissan of Ellicott City!!** I recently had the pleasure of working with Grant King at Jim Coleman Nissan of Ellicott City and I am compelled to share my exceptional experience. From the moment I pulled up into the service bay, Grant's professionalism, expertise, and genuine customer service approach were impressive. **Customer Service !!** Grant's friendly and approachable demeanor immediately put me at ease. He took the time to understand my needs and preferences, which made the entire process feel personalized and attentive. **Knowledge and Expertise!** Grant's extensive knowledge of Nissan vehicles was impressive. He provided detailed information about various models. This depth of knowledge helped me make an informed decision about additional service without feeling overwhelmed. **Transparency and Honesty:** One of the standout aspects of my experience was Grant's transparency. He was upfront about pricing, and potential costs, ensuring there were no surprises down the line. This honesty is something I greatly appreciated and is often hard to come by in the service repair process. Thank you, Grant, for making what can often be a stressful experience, an enjoyable and rewarding one. If you're looking for a great service advisor process, look no further than Grant King at Jim Coleman Nissan of Ellicott City!