2020 MINI Countryman Cooper S ALL4

I cannot speak highly enough of Ken Gordon, Operations Manager, and his crew in the service department at McCrea Subaru. While on a family road trip to the Redwoods from Las Vegas, Nevada, almost every light on our dashboard lit up. A local mechanic couldn't diagnose the issue properly and recommended McCrea Motors. We had already extended our trip due to a failed wheel bearing further up the coast, so this latest issue was unwelcome. Knowing how busy dealership service departments can get, I anticipated needing to find accommodations in Eureka for an unplanned night or two. Mr. Gordon greeted my family warmly, and it was clear he genuinely didn't want us stranded. His team diagnosed the problem (issues with cam positioning solenoids) within minutes and even pulled up a map to suggest nearby lunch spots, ice cream parlors, and a waterfront walk while we waited. A couple of hours later, Mr. Gordon called with the solution, we settled the bill, and we were back on our journey home. Aware that we'd been driving all night, Mr. Gordon phoned the next morning to ensure we had arrived home safely. His service department excelled in honesty, professionalism, and efficiency. Their friendliness, empathy, and genuine care surpassed our expectations. Based on our experience, if you need vehicle service, McCrea Subaru's service department will take excellent care of you.

Sage made the purchase of our new outback as easy and enjoyable an experience as it could have been with kids in tow (free arcade games!) He worked with Drew and Syman to put together a deal on our trade in before we ever made the 70 mile drive! They stood by every number we’d talked about when we got there and Sage was able to listen to our questions and needs so he could point us in the direction of an even better deal. We came away with everything in the car we wanted for a price we could live with. That’s saying something in today’s market, and you can’t beat Subarus 2.9% for 72 months right now! Thank you for sharing your Father’s Day with us guys!

Fantastic experience with the sales and financing team here! They listened to what I wanted and made the whole process super easy. No haggling and trapping you until you agree to a price higher than you should pay. Kenneth and Symon were amazing.