2024 Porsche Macan -

Our purchase experience from Swickard Volkswagen was nothing short of fantastic! JP, our sales representative, provided unprecedented customer service and ensured that we were well taken care of every step of the way. I honestly can’t speak highly enough about how well we were treated. He made sure all of our questions were answered, knew his product well, and allowed us to take our time when making decisions. We left with an amazing vehicle and well satisfied with the customer service. Thanks again JP for making my wife’s birthday gift a special experience! Eric, the finance manager, was also great to work with. He was professional, polite, and was patient in allowing me to read through all of the documentation. One thing I’ll say that I didn’t like…and this is hard given that we were treated so well on the customer service front. I was not thrilled about being required to pay for a “recommended” service. They have this invisible polymer coat product called “360 Shield.” When sitting at the negotiating table they placed a paper in front of us with a bottom line that was 1k higher than the sticker price. This reflected the optional service cost. We declined the add on and were quickly followed up with something along the lines of “well it’s already on the car so you don’t actually have an option.” I was shocked. Later I was told every new car has this treatment. Why not just put this on the sticker? I really don’t like surprises am I’m sure other customers do not as well. Regardless, we love our new Taos and hope it gives us many great memories for years to come.

This dealership has been a mess since they were acquired by Swickard Auto Group. However, they do have one great service manager Edgar who was able to get an issue taken care of for me without an appointment. Hopefully they can keep him because he is great!