2017 Porsche Macan S

My second car purchase from Mag. My sales advisor Simon went above and beyond to help us. Finance specialist Julie came in on her day off to make my experience happen timely. First class treatment

It’s important to state that we’ve been trying to purchase a Macan for 3 years. We were really close to purchasing a Macan from the other dealership in town. We put in for European delivery at the other location, but for whatever reason we were mislead for a full year, claiming that our drop had occurred and that we only needed to make reservations at the last minute. When it came time to receive the car and finalize the drop, they claimed European delivery couldn’t happen. In short, this other dealership lied about how the car had been registered. I actually had to call Porsche North America to find out that because the car had not been put in correctly it wasn’t available for European delivery. Meanwhile we were trying to plan the ultimate European vacation. After this terrible experience that ruined a family vacation to Switzerland and Germany, I contacted MAG. They let me know European delivery had not been paused, as was constantly told to us by the other dealership. They assured me that if I was willing they could make European delivery happen. Well guess what, we just paid for our car, have plane tickets in hand and will be traveling to Germany to pick up our car. I want to give a special shout out the K. He and the staff at MAG, are so professional and really made our dreams come true. Porsche North America got us a delivery date that will enable us to pickup at Leipzig and travel throughout Germany and the Netherlands for two and a half weeks. I can’t say enough about these folks and how they have helped me realize a perfect gift for my wife. Their customer service made dropping nearly 100k almost painless. Now as long as the car isn’t yellow when I arrive in Germany, I’ll now everything is excellent (it appears in the app just like we designed it) lol. Please MAG use me as a reference for future sales.

I don't believe in leaving poor reviews, as any one mistake, technology fluke, or staff member having a bad day can create a bad experience that doesn't necessarily reflect on the business as a whole. I truly believe that there are no mistakes - only lessons. On the same hand, whenever I come across a truly exceptional level of service, I always do my best to take the time out of my day to recognize such an experience, since I also believe we live in a world that is becoming less personal, with less of a focus on kindness and above & beyond care for other people (let alone paying customers). With that being said, I've had two ridiculously top-notch experiences with Chase Grant over at MAG Porsche. He is attentive, proactive, kind, courteous, and eager to help. Furthermore, he's one of these people who, when you meet him, the treatment you receive is one where (as I'm doing right now) it's tough to put into words - but to sum it up, you know he's going places. If you have a Porsche and you're looking for above & beyond treatment, reach out to Chase and I promise he'll take great care of you.