We ordered a new Cayenne in December and our experience with Gareth white was absolutely outstanding. He made sure we were ordering the correct accessory packages we wanted. Syep by step to make sure it was correct, few months later we picked up our new car and was all perfect. Gteat customer service and easy to work with.
5.0
Krystle Sheardown • 4 months ago
I had an excellent experience with Porsche Grand Rapids and wanted to specifically thank Kamani, Tim, and José for the incredible customer service. From start to finish, they kept in constant contact, explained everything clearly, and made sure I always knew what was going on with my vehicle.
What really stood out was how much effort they put into helping me work through some repair coverage with a third party. They went out of their way to meet with them and help get things reviewed and taken care of, which I truly appreciated. They didn’t have to do that, but it showed how much they care about their customers and doing things the right way.
Overall, the team was professional, fair, honest, and extremely helpful throughout the entire process. You can tell this dealership takes pride in customer service, and it definitely shows. I would absolutely recommend Porsche Grand Rapids to anyone looking for a dealership that stands behind their customers and communicates every step of the way.
5.0
Kandi Man • a year ago
Excellent purchasing experience. Dan Erdei and Charlie Dishman provided fabulous service from start to finish. We settled on pricing on the first phone call, and that pricing was honored with no surprise fees or addons. All requested items on my lengthy pre-delivery checklist were honored. Communication remained prompt and crisp throughout, including a couple of follow ups post-delivery thanking me for the business and ensuring that any outstanding needs were addressed. One of the easiest and most stress-free transactions I’ve ever had. Despite the fact that I’m 2,000 miles away from Grand Rapids, I’m committed to working with the Fox team again on another Porsche purchase in the (hopefully near) future. Kudos to Dan, Charlie, and Fox Motors/Porsche Grand Rapids. They’re great people. Highly recommended.