2025 Audi RS7 Performance

AMAZING service. Run-flat tire failed last night in rare freezing snow/icy weather on our trip from Denver to Dallas. Tire performed as advertised in middle of night getting us to safety. Exactly one minute after 7 am opening time, our guardian angel Yvette answered the call. Arranged our fix, replaced our tire, sent a shuttle when Uber wasn’t available and even welcomed us with open arms and a smile. TOP service from a great place and a high performance customer service representative. My wife and I were blessed to be saved from an emergency situation. Yvette——We’re grateful. THANK YOU!!!

I was driving through Wichita Falls (I’m from Houston) when I got a flat tire and luckily found this BMW dealership nearby. Yevette in the service department was super helpful and really worked to squeeze me in even though they were busy. The whole team was upfront and honest about what needed to be done, which I appreciated. They even sent me a video from the service bay showing exactly what they worked on, a really nice touch that gave me peace of mind. I was going to ask them to match a nearby tire shop, but their price ended up being the best already. Honestly, I was impressed. If you’re in the area and something happens with your BMW, this place will take care of you.

I cannot say enough about this dealership and the incredible team that helped me during a very stressful situation. I was traveling on a Saturday when my car broke down in the middle of nowhere. I had it towed to this BMW dealership around 3PM, just as the technician was heading out for the day. Instead of leaving, he stayed to assess the vehicle and give me a realistic ballpark estimate of the repairs. That information was critical, because my options were limited — either tow my completely dead car elsewhere and attempt to buy something new, or explore options there. I was not in the headspace to buy a new car. I just needed to get back on the road in time to be with my daughter for Christmas. The General Manager, Miah Bradbury came over personally once he understood my situation. He was empathetic, solution-focused, and genuinely supportive. He even offered $$$ for my non-running vehicle so I wouldn’t have to deal with another tow or try to sell it in that condition. That level of flexibility and compassion meant everything. The sales consultant, Elrond Moreno was outstanding — knowledgeable, patient, and never pushy. The entire team stayed three hours past closing to make sure I could get into a new vehicle and safely back on the road. The GM even recommended a local hotel, which turned out to be fantastic. The next morning, my sales consultant, Elrond met me again to walk me through all the new technology in the vehicle to ensure I felt confident before driving home. What could have been a nightmare turned into one of the best customer service experiences I’ve ever had. Professional, kind, solution-oriented, and truly above and beyond. I am beyond grateful.