1 Cochran Preowned Marketplace

Gianni Palino

This 5 Star review goes to the Service Dept. and the Service mgr. Scott. I normally take care of the maintenance on my grandmother's car after a Chevy dealership ripped her off for $922.00 6 months ago. Unfortunately I'm out of town on job training and she insisted on getting her oil changed at a Cochran Used Car lot near her home. I begged her to wait until I got home so she wouldn't get ripped off again, but she went anyways. When she got back from her oil change she called me and when I saw her number come up I cringed and thought, here we go again. I answered and said, "OK nonna, how much did they rip you off for?" She said my oil change was FREE! - I thought, OK what's the catch! She said that the guy who inspected her car earlier in the week told her to come back on Friday and he would change her oil for FREE because she was a loyal Cochran customer. Again I thought what's the catch, so I called the service dept and spoke with Scott. This guy was a true professional. He said my grandmother told him about her experience at that Chevy dealership and how they ripped her off and he told her that will never happen to her again as long as you visit a Cochran establishment. He took the time to answer all of my questions and said he enjoyed the conversation and time he spent with my grandmother. He said, often times elderly people are taken advantage of when it comes to car repairs, but when you come to a well established dealership like Cochran you should always expect honesty, integrity and excellent service and that's exactly what she got. Thank you Scott and thank you Cochran...you have a customer for life.

Valley Laser Center for Whitening

I'm not so up on leaving reviews about businesses, but this one is well deserved. Recently I took my wife's SUV in for an oil change at a Cochran used car dealership on Racetrack Rd. because it was close to home. I met up with a guy who runs the garage there. We spoke about getting my oil changed and even though they didn't have my oil filter in stock this guy went above & beyond to accommodate me. He was honest in telling me it would be about an hour to get the filter and complete the service, so I decided to take him up on his offer. During my wait that service guy took the time to discuss future maintenance on my wife's vehicle. He checked the car right in front of me pointing out the condition of the tires and how badly they were wearing on the insides, noting that a possible blowout could occur. He noticed the two child car seats in the back and brought all of this to light. I have twin boys, they're 2 years old and my wife drives this car daily with them fastened in the back. Because of his level of attention and detail I believe in my heart he saved my family from what could have been a tragedy. He explained to me what the issue was and why the tires were wearing so badly. He then took me inside and printed out a service plan for me to follow. I am in no way a car guy, but the way he explained everything made it easy to understand. This level of service was something that I did not expect, but that's what I got. On another note, I asked about the condition of the cars on the lot because my 18 year daughter was in need of her first car and once again Scott took the time to show me around the lot and explained the Cochran process that the used cars go through in his garage...hell, he even recommended a few cars and yes we came back 2 days later and bought a car. My daughter loves it and I'm very happy with my experience. The sales and service was truly #1. Thank you so very much.

Tyler Fridley

I want start this off by giving HUGE thanks to both James, the salesman, and Connie, the finance manager! After a very negative experience previously through a salesman who no longer works there, we were reluctant to ever return, but we are so glad we did! They both worked with us so well and we were able to drive off the lot with something that we didn’t have before: an amazing 2018 Hyundai Elantra! The whole applying and buying process went smooth and if there was a problem, they solved it. James even did us the courtesy of leaving us with a full tank of gas because we had such a bad experience previously. I cannot thank you guys enough for taking this huge mountain of ours and turning it into a molehill for us!! Couldn’t have asked for a better experience!

Photos are from once we got home, and the paint issues were there when purchased. They’re just cosmetic, but they give it character! :)

1 Cochran Preowned Marketplace

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