I walked in to see cars at All American Ford Dealer in Hackensack, NJ. The first thing they did, was greet and welcome very nicely which I truly appreciated as I had really bad experiences with other dealers when it comes to assisting their customers. I really liked that someone came to assist me right away and ask if I needed help. Then I was helped by Fernando Valencia, one of the sales counselor. Fernando was very pleasant, he showed us (my spouse and cousin too) all the features of the cars we asked, he was very knowledgeable, he showed us what I was looking for, and we even test drove the SUV’s, Ford Explorer. That first day, we didn’t make a decision in the spot since I was just looking and wanted to see other car makers as well. However, the next day, both Fernando and Joe Fisher, the general manager, followed up with me to see if I was interested. After seeing other car makers, I went back to this Ford Dealer bc of the great service I was provided on that first day and bc I was impressed of the SUV performance I had driven the previous day in comparison to other cars I test drove. Also, I got a really good deal at this dealer. Joe Fisher, the general manager, was also very courteous, polite, very helpful and he worked with me and my wife in getting us a deal within our budget and that worked for us, which my wife and I really appreciated and liked. Both Fernando and Joe were very helpful, respectful, friendly and they made us feel like we were family and we really liked the treatment we received! We felt very comfortable which ultimately led us to making a deal. We walked out with a new Ford Explorer SUV. In addition, Carlos, the financial guy was also very polite, respectful, knowledgeable, friendly, and he was very clear when we were doing the signing of all the documents. He explained all in details. He knew what he was doing and that also made my wife and I feel very at ease when signing all the documents. Indeed, I would highly recommend this Ford dealer bc of their exceptional customer service, and bc of the people who work in it. They are all very knowledgeable and with very high regards for others. They really listen to you, work with you, make you feel like you matter and they also have a very nice showroom with many great selections. The dealer location is very easy and accessible, the entire place is clean, neat, and nicely kept. We had water, coffee, and even ate popcorn. We all got to use the restrooms while there which were also clean, and very well kept! I really loved doing business with this All American Ford Dealer of Hackensack, NJ. More than doing a great sale, I am all in for a great customer service which this dealer goes above and beyond! Great job guys, keep up the amazing work and I really love my SUV! I have gotten tons of compliments by family and friends!

Tatiana is the best! She makes scheduling for service smooth and easy. She is a friendly, kind and caring professional. She lets you know up front what your cost may be. There are no hidden fees or surprises. I highly recommend booking your service at Hackensack Ford through Tatiana. You will not be disappointed.

I called to see if they could take me in for an oil change on Saturday afternoon,and surprised to hear as long as I could get there by 3 pm,it is fine. I was very happy with the service. The staff was helpful, the wait time was within the time frame given. My service was quick and easy thanks to the team at All American Ford.

I had an awesome experience at this dealership buying my 2024 Bronco. Juan was the sales rep helping me, he was very knowledgeable and very professional. I would recommend anyone to go in and buy a Ford here.

Very pleasant experience. He did everything possible to help me ride off in my dream SUV..my Edge!! 3rd time buying a car from Ford and wouldn't go to any other brand. Only reason didn't give 5 stars because I have to get the car inspected myself. No inspection sticker was provided when I drove car off lot.