I am a first time Audi owner and I’ve always had a pleasant experience here! Every service advisor I’ve worked with has been helpful, kind, and knowledgeable on answering any question I have. A few months ago, I had an oil system failure that turned out to be a sensor wiring issue. I called and Ben was able to get me in within a 15 minute notice AND provide me with a loaner vehicle so I could get to work on time. My car was done by the end of the day and I was able to pick it up on my way home from work! Any of my other routine maintenance has been great too, and my car comes back clean and ready to go!

I live in North Carolina and the dealership is located in Indiana. They had the exact car that I wanted at a reasonable price. I contacted them and Josh Sides immediately responded with my request to see additional information on the vehicle. He sent me an entire packet including details of the car, pictures and warranties remaining to my email within two hours. In addition to the packet he sent me a video of the car. The entire process was not pushy and very comfortable. Anything I requested, additional information on the car, Josh responded in a timely manner. I would definitely buy a car from this dealership again. The customer service was wonderful and I thoroughly enjoyed my customer experience.

I had went in 3-20 and had looked at an Audi A6, Derrick Burns was able to get my car sent to be detailed and picked up the next day and with great info on the car in terms of features and what the services team could do for me. Couldn’t have asked for better help there.

Awesome from Sales, serve and parts! Stephan, Andrew and Justin have all provided great service! Working with the warranty company to repair my RS5 and even just normal services has been easy and stress free! I appreciate the relationship we have and I will continue to utilize TW Audi services!

We were thoroughly impressed with every aspect of our experience at Audi of Indianapolis, from sales to management. Our recent purchase of a 2024 Audi S5 exceeded our expectations, and we are delighted to share our positive feedback. Firstly, we must commend Josh Sides for his exceptional sales service. His extensive knowledge, not only of the vehicles but also of financing intricacies, was truly impressive. It's evident that he dedicates himself to understanding the Audi brand and each model thoroughly. Josh's attention to detail and dedication to customer satisfaction made the purchasing process seamless. We also had the pleasure of meeting with sales manager Bob Werner, who provided us with a comprehensive explanation of the value of our trade-in and how he arrived at the final figure. His transparency and professionalism were greatly appreciated. In addition, Heather Moyer, the finance manager, exhibited thoroughness and professionalism in handling the paperwork. We never felt rushed thanks to Heather's patient approach. Despite ongoing construction at the dealership, the team ensured our comfort and prioritized our needs. We never once felt like just another customer; instead, we were treated with genuine care and respect. Even after the sale, Josh went above and beyond by following up with us days later to address any further inquiries we may have had. This marks our second purchase from Audi of Indianapolis, and based on this outstanding experience, we have every intention of returning in the future. Highly recommended. Thank you for your excellent service and dedication to customer satisfaction.