25284 Pleasant Valley Road #ste 120 Chantilly, VA
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.2
(303 reviews)
5.0
I didn’t know places like this existed. If you’re looking extreme professionalism this is the place to go. Claudia was extremely knowledgeable and kind. She made sure to keep our payments and interest low and did everything she could to get us a good deal. Also she wasn’t pushy like most sales personal. Hands down the best experience I’ve ever had a at dealership. 10/10 would recommend.
5.0
I recently had the pleasure of purchasing a used car from Auto Heaven, and I can't say enough good things about my experience, especially with their amazing salesperson, Sergio. From start to finish, everything was top-notch, making this the best car-buying experience I've ever had. First and foremost, the selection of used cars at Auto Heaven is impressive. They have a wide variety of makes and models, all in excellent condition, which made it easy for me to find the perfect vehicle to fit my needs and budget. Sergio was incredibly knowledgeable about the cars on the lot, and he patiently answered all of my questions, ensuring that I felt confident in my choice. What truly set Auto Heaven apart, however, was their commitment to transparency and integrity. Sergio was upfront about the car's history, maintenance records, and any potential issues it may have had. I never felt pressured or rushed into making a decision, which is a stark contrast to some other dealerships I've visited in the past. This level of honesty and professionalism made me feel like I was in good hands throughout the entire process. Once I decided on the car I wanted, Sergio and the team at Auto Heaven made the financing process smooth and hassle-free. They worked diligently to secure the best financing option for me, and I walked away with a fantastic deal that fit comfortably within my budget. The excellent service didn't stop after I drove off the lot, either. Sergio made sure to follow up with me to ensure that I was satisfied with my purchase and that everything was going smoothly with the car. This level of customer care truly goes above and beyond.
5.0
I came in today to purchase a Lexus RX 350 AWD. I saw it yesterday and contacted AutoHeaven on their website. This morning Maria contacted me .and we had a very nice discussion about the vehicle. I made an appointment with her and she right away created a Google appointment and I got notified and confirmed. Fast forward to the appointment. I took an Uber/Lyft to AutoHeaven. I walked in and stated who I was and why I was there. Maria jumped out of her seat and disappeared. I realized she went to prepare and bring the vehicle over. I sat and started waiting. Maria returned and brought the vehicle. I took it for a test drive alone. All was fantastic. Then, she started with the paperwork! She was like a gazelle, constantly running everywhere and doing almost everything. She finished the paperwork. The only thing she couldn't get done was the emissions because someone essential wasn't there. It was fine because after I left, I took the vehicle to the local major Lexus dealership just down the street and the emissions passed and everything was great. Overall, I was in and out of the door in 90 minutes. That's very very fast! This is my 28th vehicle, though 1st Lexus! I bought in cash or financed all of my previously owned vehicles. I did business with independent dealers, major manufacturer network dealers, and CarMax. I bought used vehicles and brand new vehicles. Today's experience has been without a doubt the best transaction I ever experienced. From the moment I walked-in until the moment I walked out, Maria was on top of everything, this is why everything is overshadowed by her. Maria was the best part of this experience and the most memorable part of it for all of the right reasons. She is going places, I assure you. AutoHeaven INC, thank you for a fantastic product and the most awesome experience. Take care of Maria. She is a diamond. Thanks for everything Maria! Never lose that drive! ?????
5.0
My experience was great here. Claudia was a good sales agents i’ve come across. Who was not pushing me to buy but instead giving me real facts, information, and attentive communication. The office had a good feeling to it. She was patient with my thousand questions and I will finally have a decent dealership to recommend to someone.. She didn’t hesitate to print out paperwork and exact fees when I requested. They even gave me valentine’s day chocolate after the buy. Great place.