Automotive Evolution

Matt Odou

I am very picky and choosy with who I send my car to for service/maintenance. I know for a fact that Automotive Evolution does things right the first time. They do not cut corners, and are very professional from check-in to car pick-up. I have had Automotive Evolution not only do some service/maintenance requests for me, but they also helped with installing aftermarket performance parts which I love. I can't recommend Automotive Evolution enough for their outstanding work. Thank you, John and Jessica for the great customer service!

Mikki Suffin

I felt extremely cared for. I needed some brake light replacement done, because as it turns out, the place I went to before didn’t even replace the bulbs. AE brought me back to my car and showed me what’s going on, they were completely transparent about what might need to be done to fix it and made sure I wanted to do the different things. They were very communicative and their pricing is great. I will definitely recommend to friends and family, and will be returning for future work needing done on my car. Thanks AE!!!

Monica Disberger

First off, I loved the secure pick up/drop off system for after hours! I got a free inspection but ended up not getting any service done. I will be back when I do.
I took my 2011 Chevy Malibu with 190k miles in to get the exhaust manifold gasket repaired, as my family guessed this was the cause of loud noises and a gas smell in the cab. I only wanted to do this safety repair before selling the car that had other, less urgent issues. Unfortunately, my exhaust manifold was completely fine but a spark plug had broken and got inside my engine causing a lot of damage. The mechanic I spoke to (my first time having a female mechanic!) was very knowledgeable and explained all her findings over the phone. She was honest in saying that my car is not worth fixing as I would need a whole new engine. All her information made sense given the symptoms I had been dealing with. My inspection was free, and I will be coming back to this shop when my new car is inevitably in need of work.

tom greshko

Very happy with service. Done same day at a reasonable price. John, the service manager was pleasant to work with. I liked all the photos they sent to me showing the issues I was dealing with. Highly recommend.

Coni Sanders

I just picked up my Highlander and I am so impressed. The following are areas that are common areas of complaint with auto repair - let me tell you how they did.

Estimate Chat - They gave a total estimate with a breakdown that clearly showed the issues (with video) and then talked about which ones they saw as important and which ones would be a good idea and things on the horizon.  The best part, when I didn't choose to do all the work they said "okay" and didn't follow with the typical fear mongering about how my car is going to blow up, brakes fail and go to prison for wrecking into someone because my wiper fluid is low or something.

Timing - They did a LOT of work on my car and were unsure if they could finish it in one day and had a loaner car available and didn't charge for it (not sure if that is always an option or always free).  They actually finished the work that day but understood when I couldn't get there and kept the loaner overnight.

Quality of Parts - I made the mistake of trusting some national chain to do my brakes and rotors only a few months ago and they were trashed quickly (not totally due to my brake stomping dances on the highway - but partly). This caused my car to jiggle like a tub of jello down the mountain, bouncing the occupants like they were in a turbulent airplane.  The use genuine parts AND offer an incredible warranty despite my Brake dancing.

Payment - They accept so many forms of payment including American express which many places don't anymore. This gave me the flexibility to earn mileage points so the only turbulence I experience will be in a plane and not my Toyota.

Safety - Although I reported my car getting wobbly out of control over 85mph, they didn't want to test drive it at that speed.  I respect that type of rule following.

Invoice - They sent a REALLY LONG detailed invoice that let me know the actual costs of the services/parts etc which was super cool instead of the typical expectation that you just pay.  LOVE IT.

Coffee - Seriously they will make you a Latte while you wait, they have a cute office area with tables and chairs while you wait.

Trust Building - They thoroughly inspected the vehicle and SENT VIDEO's of the issues. This helped me trust that they were showing actual issues, not just trying to get extra money.

Overall, I am sold on this tiny little auto/coffee with a free loaner jalopy.  I recommend you check it out. :)

Automotive Evolution

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