Autonation Ford Memphis

Olandus Rodgers

My wife, Lettie Rodgers, purchased a Nissan Rogue from AutoNation Ford on 4/7/24. We booked the appointment the previous day so they were expecting us. After receiving our salesman, Carl Carr, he asked what were we looking for and made sure he showed us what all they had. He was excellent in assisting and giving us what we wanted and at the price of what we wanted to pay as well. Tony Gray, the financial manager was exceptional as well. Great service resulted in a satisfied customer.

Charles Washington

They were really professional and helpful. JaCorey, was honest throughout the process and communicated each step of the way. There was also a lady who took me back to work after I dropped of my vehicle. Most of all I appreciate them not trying to charge me more than what was necessary since my issue was covered under warranty.

Norbert Gooden

Recently, I had a manufacturer recall for a vehicle I purchased from another dealer.  I knew there was a recall, but that was a non-issue with me.   I also had another issue that concerned me, and I figured AutoNation should check that while I had the car there for service.

They did an outstanding job taking care of the recall.  After it was repaired, I did research and realized they had to not only replace a part, but also do some reprogramming, etc.   The secondary issue was caused by an improper battery from the previous owner, and that was taken care of.

My only reason for not giving 5 stars is that I think the communication could have been/should have been better.  I don't need daily updates, but I DO think customers need to be given REGULAR information so they can figure out how long they need a Plan B to get to and from work.   We live in a world of text and email....a daily text updating the status would have been sufficient.

The vehicle was picked up on Monday and delivered to AutoNation.   On Saturday, five days later, I went to the dealership to get an update as I was not sufficiently updated when I reached out a few times.  I was pleasantly surprised that (at least) the recall had been completed.   Again --- communication (and I would not have had to make a trip to the dealership just to get an update).

A gentleman, John, was very friendly --- he called me later that day to give me an update and gave me his cell phone number.

I am very pleased with the valet service.  They picked the vehicle up from my job and delivered same when complete.  THIS was SERVICE!  They need to continue to do THIS!

Overall, the repairs and professionalism were GREAT!  If they only work on communicating better (perhaps this was a fluke) they would gain my business continually!

I walked away from another Ford dealer that I have been buying cars from since 1999 because of the lack of service and (perceived) lack of care regarding the last two vehicles I bought from them.  Service, to me, is EVERYTHING!

I definitely will give AutoNation another chance.

Leroy McClain

My experience went great! I was immediately taken care of by Heather. She was very courteous and professional. She made it her business to move me to a colleague to complete my concerns promptly. I was pleased with her efforts, which indicates everything went well.
Thanks so much for being a people oriented-business.

Autonation Ford Memphis

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