Recently purchased in late February a pre-owned 10K mile 2020 Lincoln Continental I had been searching for the last several months. I called to inquire about car on a Sunday. Most dealers on Sunday are closed so I was glad to hear they were open to answer some questions I had about the car. I spoke to Said who works out of the Ford showroom. He confirmed the car was in fact available & answered the questions I wanted to know about the car. I made an appointment to come down from St Simons Island, GA (80 mile drive) on Monday. He had the car waiting for me out front of the Ford showroom where he worked out of. I had originally walked next door to the Lincoln showroom thinking I was dealing with someone who worked in the Lincoln store but was told Said worked next door. I had a little apprehension about not working directly with a Lincoln sales agent but that soon disappeared after talking to Said who was knowledgeable about Lincoln products. We went for a test ride & then went to his desk to talk trade on my 2018 Continental I wanted to trade in. They appraised my car & went back & forth a couple of times with the #s. I needed to go back home to discuss with my wife first before committing to a deal. I offered to leave a deposit & they said it wasn’t necessary & they would hold the car until I discussed the purchase / trade-in with my wife. I received a call or text later that night from Said saying another salesperson had a customer who also had interest in the car. I needed to get more $ for my trade to make a deal work for me. They came back with more money for my trade & a deal was made. I picked up the car 2 days later . Everything that we discussed was the same as what we agreed on when I met with the finance & insurance representative. I signed all the paperwork & I was driving out in my “new to me” Conti probably within an hour. The GM had sent me an email the day before thanking me for coming in & if he could help in anyway don’t hesitate to contact him & included his direct line & email. When I came in to close the GM came over to introduce himself & thank me for earning their business. My wife & I both love the car. So far, so good. I look forward to doing business with this dealership again. Hopefully the service department will treat me the same as the sales department displayed. Will give that review next time.

I am highly satisfied with my experience at AutoNation Lincoln Orange Park! Richard Ayoub and Rob Busch went over and beyond to get me in the car I wanted with the best deal, and both exemplified how customer service should be. They worked with me with the highest level of patience and professionalism and I left feeling very well taken care of. I will be a returning customer in the future!

Outstanding service provided by Lincoln Service Manager Corky as well as Barbie. They always take great care of everything and keep me informed along the way. Thank you Ford Lincoln Orange Park Team!