Autosmart

Francisco Cotte

LAST EDIT—- Mark and crew are doing everything they can to make things right. They are going above and beyond. My final review is they are good. Their choice in mechs is still questionable

EDIT #5. 7-21-2023
Just got my H3 back. They put a used/wrong engine in it. With 77,000 miles. Well at least that is what they told me. I got NO paperwork on the engine. The alignment is off. Mold on floor mats. I will post a picture or video of all issues.

Edit #4. 7-3-2023
4 1/2 weeks. They have had my truck longer than I did. The Wrench turner at Just Us mechanics brought it inside on Friday 6-30-2023 put it up on the lift and then put it outside again by Saturday 7-1-2023.
Not sure what is going on. This is by far the worst experience I have ever had with a dealership and their mechanic. I will NEVER be back. I am contacting my attorney on Wednesday, 7-5-2023, and starting a lawsuit against AutoSmart. I am also contacting the BBB. My next move is sitting out front with a dig. steering people away from this horrible dealership and their even worse mechanic.

Edit #3. 6-23-23 1-star
it’s been a month. My H3 is still sitting untouched at Just-us mechanics. No response from Autosmart. I now blame AutoSmart. DO NOT BUY FROM HERE.   it does not take a month to replace an engine. time to start posting videos.

EDIT#2. 6-18-23. 3-stars
AutoSmart gave me a loaner car. But it has been 15 days since I dropped my truck off. It has been 5 days since the “mechanic” looked at it. It is still in the same spot and no further work has been done. I am giving it till Tuesday 6-20-23 to get done. then I start posting on tic-Toc, and twitter to my 1.5 million followers. and calling the BBB and the state. This mechanic is going to have a severe negative effect on AutoSmart. I hate that it is going to happen, since they are extremely nice, but they chose this “mechanic”.

EDIT: 6-13-23. 4-stars
My issue was not with AutoSmart. it is actually the mechanic they use. The sales team and staff at AutoSmart have gone above and beyond to get this situation rectified. As of today, the mechanic JUST US, just finally looked at my truck and by the time I right this, should be calling it into the warranty company. again. AUTOSMART is not the problem. So if you buy from them and need repairs, insist on another mechanic. DO NOT use Just Us across the street.

Buying from them was great, AT FIRST. Vince was a great salesperson. 3 weeks after purchasing a 08 H3 and jumping through hoops with their finance company, they changed finance companies on us, without asking us. This seemed REALLY shady but it saved us over $50 a month with a lower interest rate. 28 days later, the engine blew and possibly the trans. I texted Vince, who told me I was covered with the bumper to bumper. This was confirmed by another gentleman that sits in the back. I dropped it off the next day, Saturday 6-3-23. They said their mechanic (Just Us across the street) would look at it that day or monday at the latest and get the process started. I trusted them, because Vince seemed so nice. Stopped by Friday 6-9-23 and the hummer was still in their lot. We spoke to the mechanic he said he looked at it. but that is all. he hadn’t even called the warranty company yet. He said he MIGHT get it in monday. He was also extremely insistent that he “knew the previous owner and the truck was meticulously taken care of, so it doesn’t make sense that the engine blew!” he kept making it seem like I did it in the 6 weeks I had the truck. He also implied (several times) that he doesn’t think the warranty company will cover it.) I didn’t even put enough miles on it for an oil change yet. There was an oil light issue since I purchased it. H3’s are known for the oil sensor going bad and I checked the oil level daily, waiting for Autosmart to get me an appointment with their mechanic (Just Us).

I will update as this progresses. It may be several weeks or even months, before i get my truck back. As of now, I would recommend to either shop elsewhere or use extreme caution. If you do go, ask for Vince and no one else.

RyanAlden

Stone and the team with Auto Smart Nation took great care of my family this past weekend.  My wife and I each purchased a Nissan, she a Rogue and I an Altima.  It was the easiest and best process we ever experienced when purchasing a vehicle.  Great selection, great price and great service.  Thanks again Stone and the rest of the Auto Smart Nation team.

Jill Swinton

I had the best time ever at a dealership.  I actually enjoyed the buying a car experience.  Mark and Will were friendly and knowledgeable. I did not feel pressured or stressed. They were professional, kind and gave me good information about the cars and most of all they were HONEST.  They did everything to get me an excellent car at the price I desired.  I purchased a 2022 Malibu. I love it! Thank you!

Monica Brown

Great car salesmen. Will was awesome, I told him what I was looking for and he delivered with the help of his manager. I was out of there in no time with the car I wanted. Go to AutoSmart now if you need a good running new car with low miles. They work with you. No matter your credit, down payment, and work history. Will recommend to family and friends. They also offer good referral bonus.

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