Baker City Auto Ranch

Megan Senseney

Customer service was great for the most part. I ordered new tires through them and had them installed there. When I went in to get quotes for some tires one of the guys was really thorough in answering my questions and taking the time go go out and look at my tires with me. It took longer than expected to get the tires on and there were some communication issues the day of getting the tires installed, however after reaching out they resolved the issue and comped the labor I was charged and fixed a broken valve stem for free. Seems if there are ever any issues they do try hard to resolve them for you.

Genevieve Perdue

Justin and Nate were great to work with and did an awesome job helping me find the right truck. While they didn't initially have what I was looking for, they went out and bought 2 ecodiesel trucks for me to choose from! They also gave me right of first refusal, which was super helpful as I live a ways away, and it took me about a week to come test drive. It was nice knowing the truck I wanted wasn't going to be sold in the meantime.
To top things off, they helped me out big time when my old pickup broke down on my way home from truck shopping. They helped me get my truck towed and sent me home in a loaner car. Thanks guys!

William Kilson

I really wish I could give more than 5 stars because this establishment deserves it.  Special thank you to James and Nate for doing everything in their power to help us in a time of need.  I'm in the Army and was moving across the country when we broke down near this city in Oregon.  We needed a new vehicle in order to continue our journey and make our timeline.  We were extremely hesitant to go to a dealership because we new they would sense our desperation and try to take advantage of our predicament.  I've never been more excited to be wrong in my life.   They showed compassion and refused to give up until they found a way to help a family in need.  The men and women who work at this establishment deserve all the credit in the world.  After departing, over the next couple of days I received calls from both Nate and James.
Nothing about the business we've done just checking on my family and making sure we were still doing ok.  Constantly reminding us to not hesitate to call if we needed anything else.  Know that if you do business here you will be treated with fairness and respect.  If I need another vehicle in the future I will be more than happy to take that long drive back just because I know I'll be working with honest people.

Baker City Auto Ranch

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