Berlin City Ford

Larry Rexford

My first experience with Berlin City Ford.....I had a very serious issue with my F150.....another dealer wanted nothing to do with it, a friend suggested I go to Berlin City Ford and speak with Randy, which I did. He immediately told me that my issue was serious but not to worry; they would take care of me.  He took me in to meet Lori at the service desk. It was obvious Lori is a very smart and knowledgeable lady.. She asked if I could leave my truck over night.   Very next day she called me with the diagnosis and had ordered parts.  As soon as they came in they would fix me up.   They went above and beyond the call of duty with my issue. Anyone can sell a vehicle; it is the service you get afterwards that counts. Randy & Lori, Berlin City Ford should be proud to have you on their team.  You are the GOAT of service and satisfaction!  Thank you!  Larry Rexford

Kristy Bernier

Also a great experience with Jake! When purchasing my leased vehicle, he had all the paperwork ready to go when I arrived.  Everything was completed in 20 minutes! Thank you, Jake! Also thank you to Rick in the finance department!

Elias Young

The whole experience could not have been any better! Got me right in and on the road with the car I wanted.
Phil Curran, you are awesome man! You guys really went out of your way and got it done. Thank you! Highly recommend this location.

Berlin City Ford

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