My husband and I just bought a 2024 Lexus RX350h from Berlin City Lexus and it was the best car buying experience that we have had. We have been waiting since February 2023 for the 24 model which we finally received on December 30, 2023. We had the best experience with Glenn Gaitor. He listened to all our wants and helped us get there. He never pressured us and just wanted us to feel comfortable with the decision we were making. We asked Glenn if at all possible when the car came in if they could please keep it inside until we could pick it up to bring it home on a flatbed so that it never touched the salted roads before my husband would be able to under coat it. And Glenn did made sure to keep it inside and that meant a lot to us. Thank you to Glenn and everyone else who made this a great experience. Elizabeth West was also very helpful to me when setting up the new car when Glenn was busy with another customer. They all are ready to help each other when needed and that is what I call great teamwork. We also own an auto repair shop and buy our dealer parts from all the Berlin City dealerships recently and the customer service in all the departments at Berlin City are pleasant to deal with. We are very pleased with the car we bought and I can’t wait to drive it!!

I recently had the pleasure of purchasing a vehicle at Berlin City Lexus, and I must say that my experience was nothing short of exceptional. Liz West, our sales representative, truly went above and beyond. Liz's knowledge of the technology in the vehicles was phenomenal, and her considerate and diligent approach made the entire process immensely enjoyable. She was incredibly helpful and made sure we felt confident with our purchase. I highly recommend Berlin City Lexus, and especially Liz West, for their outstanding service.

I went to get routine maintenance on my car today and was helped by Brittney who went above and beyond to make the experience as easy as possible for me. She was super helpful, friendly and had excellent customer service. I will for sure be coming back to Lexus of Portland.

I purchased a preowned 2023 Subaru Crosstrek from Berlin City and could not have had a better experience. I worked with Nick Senasy and he made every step of the process incredibly easy and efficient. As an out of state buyer from NH, he made sure that everything was prepared for me to pick up the car and I could not have asked for a smoother transaction. He was knowledgeable, professional, and friendly throughout, and I highly recommend working with him - he is a credit to the dealership! Steve in finance was also very professional and efficient! Highly recommend this dealership particularly for out of state buyers, they are so accommodating and easy to work with. Thank you!

The easiest and most pleasant experience I have ever had purchasing a car. Erin was exceptional throughout the process. I traveled from Philly to purchase the car and that was so smooth due to Erin being able to iron everything out before I got there. Therefore once I arrived I had to pretty much sign & drive. Everyone I encountered here from Erin, to the Sales Manager Dan, to other employees, all were superb. There are at least 4 Lexus dealers within a 20 mile radius of my home. If I needed to purchase a car again, I would first check with Lexus of Berlin City all the way in Maine! That is how impressed I was with everything!