13825 Sunrise Valley Drive Herndon, VA
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.5
(1968 reviews)
5.0
Great experience from the first calls, emails and texts. Mike delivered his word first and came through! Waiting for us till just minutes before closing. Driving 3.5 hours away to purchase a car on a rainy night, he didn't hesitate. Honest, caring and put the customer first when most don't. Don't sleep on this dealership. Highly recommend! Wish we lived closer to tell our friends to go here. Thank you Mike and all who helped us.
5.0
I bought a 2024 CT5-V Blackwing from Moore Cadillac. I drove from Philly to get the car they had in their showroom. When i got there, they had already pulled the car out of the showroom, had it cleaned up, and ready for me to test drive. Everyone there was very nice and welcomed me. Ian showed me the car and knew everything about it (which was great since a lot of sales people don't know anything about the cars they are selling). The whole process was smooth and no pressure. It’s a beautiful dealership too so everything felt like luxury from the moment you arrive. I highly recommend this dealership. I only wish it was closer to me so i could get my new Blackwing serviced there.
5.0
I returned to purchase my second Cadillac from Moore Cadillac. I used the same sales man, Essie Nazeme, who located the exact vehicle I wanted in one day. He patiently showed me the instrument panel functions. I used the service center for my first vehicle and will continue with the new one.
5.0
Once again, Moore Cadillac Chantilly and its staff have done a great job providing my automobile with routine and regularly scheduled maintenance, and they made receiving services under my warranties easy and efficient. My service advisor, Manny, provided exceptional customer service, and he went the extra mile to ensure my vehicle received first-rate service. I truly appreciated that Manny communicated with me every step of the way, and his professionalism was phenomenal. Thanks, Manny and team Moore Cadillac, for upholding the quality service and professionalism that Cadillac is known for - much appreciated. Alex