Bill Penney Toyota

Tekila N

I recently purchased a RAV4 XLE from Bill Penney. I met Vernon Mason on the day I went to test drive. I told Vernon I did not want to be convinced or coerced into buying a car that day because I already had a plan. Vernon was nice as well as professional. He listened to my wants and needs and honored my requests without question. He educated me on the process and answered all of my questions and concerns.

I am thoroughly happy with my purchase would do it all again! Thank you, Vernon and Bill Penney Toyota!

Johnny Estrada

Just Bought my 1st Toyota Camry! Jess Brown my sales rep. Was awesome! From the moment we pulled up till the moment we left she was very caring, friendly and did I say Awesome. Thank you Jess Brown! The experience was Great. The staff was nice.  There are so many things I love about my Camry. The Biggest thing is the safety features! Toyota went over and beyond! Bill Penny Toyota you Thank you!

Destini Robinson

I got a new 2024 Mitsubishi Outlander SEL 2 weeks ago for me and my family. I wanted all the features like leather seats, panoramic sunroof, heated seats, etc. We currently are loving our new addition. Dalton is a great salesman and made sure to answer all questions that I had. He also put me in a vehicle that matched with the price I wanted to pay!

Stephanie Luyk

We recently purchased a 2023 RAV4 from Bill Penny Toyota and had a good experience overall. Finley was our sales rep and he was patient, knowledgable, and considerate throughout the entire buying process.

The communication with Bill Penny after our purchase could use some improvement. There were some stains on the seats that Finley happily offered to have the service team get out for us and we decided to have the accessories team add a few upgrades. Unfortunately the process of getting those services arranged felt unclear and, at times, even unprofessional. I had to reach out multiple times for clarity and/or updates on the status.
With that said, I don't feel that our experience post-purchase warrants deducting a star from my review because we ultimately ended up with a great vehicle and are happy with the upgrades we got.

Destiny Blade

Robert Pears, our sales rep, was incredible! He did an amazing job throughout the chaotic day. He did his best to stay in contact with us and communicate the process about what was going on. If he did not ask, I would not have made a review.

Accessories, very knowledgeable and very kind.  Jimmy from finance was awesome as well!

I’m giving 4 star for some things that were overlooked on the car. I was missing a rear floor mat, just 1. (They are going to replace it for free, but a very simple overlook).

Additionally, the inside of my car was not cleaned well at all. I did bring it back for a cleaning, but I feel I did not leave with it too much cleaner than I brought it in (see the cup holder picture, it was taken less than 24 hours after the cleaning. Additionally, I have attached a picture of the cleaning cloth I used to gently wipe out the cup holder, no scrubbing at all.  The cupholders were my main complaint, and they clearly weren’t touched.)

All pictures were taken after I got home from the 2nd cleaning, less than a week after purchasing the vehicle.

The same day we brought the car for a cleaning, we were getting the coolant and fluids topped off because it was barely at the minimum line. I felt for a 2022 Camry, it should have been filled to the top. They did end up taking care of that as well!

My final complaint would be the day we had to go back up there for a cleaning and fluids. We were told to come at 10 and we did not leave until 1:30. I was told it was a 30 minutes cleaning…. At 12 we asked for an update and was told it was just now being worked on. I just feel we should not have had to wait so long after being told to be there at 10.

Overall, I’m very happy with the car and the process of buying the car. I’m giving 4 stars due to small details that should have been caught before the car was ready to be sold.

Bill Penney Toyota

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