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501 Auto Mall Drive Ann Arbor, MI

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.6

(1515 reviews)

Most recent consumer reviews

5.0

from Chrystal Edwards, 2 weeks ago

Darin was amazing! From start to finish, he was very professional and personable. It was easy to see that he truly loves his job and cares about his clients. I could not have purchased my very first BMW with a better Advisor!

5.0

from Hanzalah Abdullah, in the last week

I bought an M3 Competition Xdrive through Mo, and his service was top-notch. He is easy to reach out to by phone, and he is very knowledgeable about M cars in general. I think it's important for a big purchase, especially Ms, to be exciting for everyone in the process and Mo definitely was. The biggest plus is no mark-ups here and no hidden fees.

5.0

from Susie Steele, 2 months ago

Dusty did an amazing job as always! Not only was he able to adjust the schedule to get all the necessary work done on my car but also found me a loaner. Professional, courteous, and honest! Night and day difference from our experiences at other (non-BMW) dealerships.

5.0

from Najeeb Saeed, a month ago

Indeed, the Service atmosphere at BMW ANN ARBOR was very welcoming. And dealing of staff was very professional. They were updating me through sms & videos while I was in the waiting area. A great experience with trusted client satisfaction. Handling of Service Staff (Dusty) is commendable. Keep it up ….

5.0

from Michael Hadjinian, 3 months ago

Alex Upshur is a very professional and knowledgeable salesperson at BMW Ann Arbor. He and John Moyer were very pleasant to work with and ultra patient with me while I worked through all the details and a very hectic personal/work schedule. I’m very happy with my car and experience and look forward to work with these great guys again soon in the future. Would gladly recommend! Also can’t forget Ray Borg in Finance and Billy the BMW genius. Together it was a great experience.