Bmw Of Rochester

Kevin Mahoney

The sales guy here that I work with is the most helpful salesman I’ve worked with. He is very honest, listened to my feedback, was prompt to call me when a car came in that was pretty much exactly what I wanted.  Only downside to this dealership is that their prices are high and there is little room for negotiation. They are the only BMW dealership around and they know that so unless you are willing to travel or ship a car then they have the edge on that, especially since shipping a car or driving far for one might end up being timely and expensive so that it is likely just worth paying the extra.

Valerie Barron

I'm really impressed with Bob for placing the order for my build so quickly. I thank Cameron for helping to set up my BMW. I'm truly amazed at this vehicle. It's everything I expected. Thanks to everyone who I may have forgotten. This is a keeper for me!! ????????????

Daniel C

Andrew was very pleasant to deal with! He was knowledgeable and always kept me informed as to what was going on throughout the buying/shipping process. With some help, we were able to find the vehicle I wanted in another state, and it only took a few days for the vehicle to arrive here. It was clean, had a full tank of gas, and Cameron helped me set up my phone and gave me a rundown of the technology while Andrew was assisting another customer, upon my arrival for pickup. I would recommend BMW Rochester and Andrew to family and friends!

Corey Ledgerwood

I'd like to write about my recent experience at BMW of Rochester. I recently purchased a lightly used X5 from this dealership on 4/27/2024.

For the sales process, I worked with Alex Napora. He provided exceptional service throughout the process of my purchase. He was knowledgeable on the features the car came with, worked with me on my trade in, and made sure all the paperwork was squared away when I came to pick the vehicle up. I'd also like to call out Derek, who went over the car with me again before I drove off and ensuring that I was comfortable with everything. Again, very knowledgeable and thorough.

After about three days (4/29/2024), I noticed an intermittent stutter with the car. I believed there was something off with the transfer case. I reached out to my sales associate, Alex, and he scheduled me an appointment first thing in the morning the following day. Given that this car was used and out of manufacturer warranty, I wasn't sure what to expect. However, the service technician immediately found the issue and I was notified that BMW of Rochester would be flushing and replacing the transfer case fluid free of charge.

I am extremely satisfied with the quality of customer service and treatment I've been given at BMW of Rochester. I will be purchasing all of my subsequent BMW's from this dealership and recommending it to friends and family. Kudos to both the sales team and the service department for taking care of their customers.

David Mueller

Top level experience. Went much better than I had expected. I expected it to be good, but they significantly exceeded those expectations.Mitch and the entire team at BMW Rochester are an excellent choice for a car purchase. The service team went above and beyond to make my purchase of a used BMW. Unbelievable. The sales manager was easy to deal with. Everyone was phenomenal. They’ve definitely made me a repeat customer. No question.

Bmw Of Rochester

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