3817 West Henrietta Rd Rochester, NY
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.4
(369 reviews)
5.0
THANK YOU TO EVERYONE OVER AT BJW for the amazing service!!! Zechariah ( my salesmen) was a great dude, Very informative and made the process as easy as can be and so was Felicia and George, If you need a VW, Definitely come here!
5.0
I was looking for a small SUV to lease. I made an appointment to test drive a Taos. My salesperson was Nick Labash. He was awesome. Knowledgeable on the vehicles, asked pertinent questions, and kept notes on the answers. He worked very hard to find the right vehicle for my needs and informed me of my options. In 20 years of buying vehicles this was the best experience I have ever had. Nick is as true professional. Never pushy, always kind, very pleasant, payed attention to my vehicle needs.
5.0
Amazing experience! Quick & easy, Laura was beyond helpful! Definitely ask for her when you show up and are looking for a new car. She specializes in Nissan’s but on the fly got my wife & I into a new VW. Really Laid back-no hassle environment! Management is textbook!
5.0
I had a wonderful experience working with Austin S. He made every step of the process go by smoothly. I was able to leave with my dream vehicle thanks to him! If anyone needs assistance I recommend working directly with Austin.
5.0
I recently traded in my lease for a VW Atlas. We were helped by Nicholas Labash and to say he was helpful would be an understatement. He was quick, efficient and got us a better deal than we thought we would get, which is always a huge A+. From the time I first contacted the dealership(1/20/24) to picking up the car(1/23/24) it was an insanely quick turn around. Less than 24 business hours of negotiation before we agreed on the price and schedule to pick it up on the 23rd. He listened to what I had to say, took inventory of my wants and needs for this new vehicle and literally just went above and beyond for us. We drove an hour and half away, Syracuse to Rochester to get this car, and when I told him we would have our toddler with us, he made sure everything was done Monday night before we came to get it on Tuesday morning. He handled everything and the only thing we did when we got there, was look at the car to make sure it was what we wanted, signed and switched everything over to the new car. Probably one of the best, if not very best, car buying experiences I have had and my husband agreed!