9737 Kings Auto Mall Rd Cincinnati, OH
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.6
(831 reviews)
5.0
I’m 1st time car buyer who came into the entire car buying process extremely nervous. Mason Constable made the experience extremely easy and explained all the steps to me. Clarified any questions I had and made sure I fully understood any further specifications or requirements and kept in consistent contact with the whole process and beyond. I’ve since had a minor issue with my new vehicle (which was my own fault… thank you curb) and he’s been extremely accommodating with allowing for a rental vehicle whenever necessary and connecting me to the service shop quickly and efficiently.
5.0
Tony greeted me pleasantly when I arrived. He directed me to Case, who quickly & efficiently took needed info. Both gentlemen made a very positive impression. I should also mention that an oil change & wiper blade replacements took only 45 minutes. Bravo!
5.0
Borcherding Buick has definitely earned the 5 star rating from us. Tyler Grove is a very professional and respectful salesman. We didn't feel pressured or rushed. I love how the dealership was transparent with the us about the 2014 Infiniti QX80 that we bought. They made every attempt to address any concerns we had, as well as made sure the vehicle was safe to drive before we purchased it. I can't remember the sales managers name but this guy treated me and my wife "EXCEPTIONALLY WELL". The virtual signing was a breeze and worked well for us. This dealership has definitely earned our business and I will consider them first the next time I am in the market for a car or truck.
5.0
We had our Saturn Sky in for service again this week and as we have come to know, the professionalism and friendliness of the staff in the service department is second to none! Case kept us up to date on the progress of the car and associated costs, while service tech Tony was extremely friendly and engaging. You could tell he loves his work and is focused on giving a great customer experience!
5.0
Honesty is key in the car business, I have been buying new and used vehicles for 15+ years now. Josh Waddell makes the process easy. Unfortunately due to personal reasons right now I am unable to buy. When the time comes, I will look no further. Josh did an incredible job answering all of my questions promptly and professionally. Gave my wife and I an excellent experience. Thank you Josh. I look forward to doing business in the near future.