Bowling Green Lincoln

Robert Warren

I was rear-ended on the interstate on 6/6/18 and my suspicions were confirmed that it was a total loss. It was sad because I really liked that car and it was paidoff. Very sad when I had to go clean it out ????????

I searched for days for a replacement but was unsuccessful until I found a slightly used 2017 plug in at Bowling Green Lincoln in Bowling Green Ohio. It was just what I was looking for so I went to Bowling Green OH with a check for the entire purchase price to pickup up my new ride! Yes it was a six and a half hour drive but when you find the perfect ride you do what you have to do!!! All of this transpired in about a 4-5 hour time span before I hit the road.

The folks, namely Molly Crowe the sales rep and Lisa the finance manager, at Bowling Green Lincoln Auto Sales in Ohio were so nice and helpful in dealing with me in a very timely fashion. They were very fair with the price of the car and accomadating since I was coming from out of state. They really went out of their way to accommodate my short time frame and having the car ready.

The issue I have, and why it's a 2 star rating, is that on my ride home I noticed a sharp vibration and ultimately figured out it was either a tire or a driveline issue. Once I arrived home I took it to my local Discount Tire who has done my tires for years and they discovered a bent rim. I called Molly who put me in touch with Mark the sales manager. Now I understand its a used car but I pretty much paid their full asking price. He wanted me to get the wheel repaired which, in my opinion, is not a safe process since you have to heat the wheel to reshape it which changes the wheels structure. Heating part of the wheel makes it harder than the rest of the wheel. I simply asked for a used (not remanufactured) replacement wheel and he said he would call me back. Well a week later no call, ignoring me despite calling and emailing, I even said I would split the cost so I would have been less than 200 for them to help me. What frustrated me the most is the lack of communication and simply ignoring me, if you don't want to help just say so but I guess that's used car sales especially when you are 450 miles away.

Anyway, Molly and Lisa were awesome and other than the bent wheel the car is great.

Update 6/23/18 4:30 pm. Ironically I just received an email from Mark and he apologized for the long delay in replying back and has excepted my offer to split the cost of a used wheel. He said he would have a check in the mail on Monday. I'm appreciative that he has accepted the offer and is willing to help. I told him when I first spoke to him that I truly believe they didn't send it out intentionally it was just missed so I have no bad feelings about it. Again I'm grateful for the communication and the assistance which is all I wanted. If you see this, thank you Mark for your time and assistance.

Update 7/12/18 Mark actually followed up with me to make sure that I was happy with the car and had received the check. I told him the check never came and he then went out of his way to research it, stop payment and reissue a check, which included him emailing me a picture of the replacement. Having worked in the car business for a good 10+ years before I moved into the world of technology I really appreciate him following up and doing that. Most people would have just left it alone especially considering I'm out of state knowing they would probably never see me again. I really appreciate his integrity, that is a rare trait in the car business sometimes. Problems happen and that's ok, it's how they are handled that separates you from everyone else and he and the dealer handled this situation in a way that makes them one of the good ones. If you are in the area and looking for a car go see them, if I ever need another vehicle that they have and no one else has I'd definitely do business with them again. Being almost 500 miles away, that says a lot!!

#FordFusionEnergi #FordPower #GoGreen #Hybrid

Kathy Munk

We had a wonderful experience. Every one, especially Nick, were so helpful. We would be happy to recommend them to anyone looking for a car!

Bowling Green Lincoln

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