Cadillac Of South San Francisco

Justice Laub

Gary in the service department is so pleasant to deal with it almost makes getting your car serviced have a silver lining of joy. we were picking up a new car and he gave us the best walk-through. It was really nice. He took time for both of us to handle all of our personalization:) Not only is he super nice and an amazing human, but the way he treats his coworkers, and they treat him back with just the utmost respect, is really wonderful to watch. It's great to see that this old-world respect and kindness still exist. It basically makes you feel as though you're buying a car and becoming part of a club of great people. In fact, when my wife and I were leaving yesterday, a gentleman who has owned four cars and got them all here said that not only does he love Cadillacs, but working with the people here has just been the best experience of his automotive life. And I don't know any of these people personally; I just met them all yesterday, and it was such a pleasant experience that I had to take a photo together and speak the truth.

Jon Ballack

Had an amazing experience with South San Francisco Cadillac. The delivery and presentation of the car were like nothing I have ever experienced! They do a whole unveiling of the car with multiple staff around and music playing! I have had a number of luxury brands and have never had anything like that. My salesperson Giovanni was so knowledgeable and his service was over the top, he even drove over to my house to deliver what I thought was missing but was not. Everyone, including Nina and Tony, the other two salespeople, were also extremely helpful! It is a true team atmosphere!

Edward Ortega

Thank you, Ben, Lawrence, Lindsey!  Me and my wife purchased two vehicles today, and the whole team at Cadillac South San Francisco was nothing but professional and friendly. We brought our kids with us, and they made them feel at home. My friend also bought a new cadillac at another dealership and didn't receive any of the love we did, lol. This is exactly what you would want and expect when purchasing a cadillac. Thank you from me, my wife, and our little rascals.

Rafael Ortiz

The last couple of weeks I've been car shopping with my in laws looking for the perfect compact SUV. After visiting rude dealerships and looking at a few different makes and models I decided to check out a Cadillac XT4. A quick search online led me to the South San Francisco Cadillac dealership. I inquired online about a vehicle in their lot and they quickly set me up with an appointment with Nina on the weekend.

Nina was super professional! She reached out via email and text to answer any questions I may have regarding the vehicle prior to our appointment. The day of she was there ready to greet us at the entrance and offered us coffee or tea or anything else we might want before we test drove the car. During our test drive she was more than willing to answer any questions or concerns I had. We then returned to the office and went over a few more things before they were ready to makes us an offer.

In came Lawrence the sales manager. He was great! I think what I liked best about him was his cordial personality and willingness to listen and understand where I'm coming from as a consumer. After having a great discussion we settled on a fair price and then we were turned over to Lindsey the finance manager. Her southern hospitality made us feel at ease as she thoroughly explained to us the different extended warranties. The best part is that we didn't feel pressured into buying something we didn't want. Once all the paperwork was signed they took us to the vehicle. It was freshly detailed and they had put a giant red bow on the hood. I feel it was a very pleasant surpirse, the icing on the cake if you will after purchasing a new car.

I honestly never write reviews unless I feel the customer service was that good. In this case they were first class all the way! As previously stated I went to other dealers that were not nice to say the least and made us feel super unwelcomed. That was not the case here at South San Francisco Cadillac. As soon as we walked through the door multiple associates greeted us with smiling faces and took care of us from beginning to end. I can't stress it enough they truly care about the customer experience here. If I ever need another Cadillac in the future I know where to go.

Kendall Pond

I'm not a person who typically writes reviews - good or bad.  But, I think this dealership is a very outstanding dealership - so much so that I drove up from Southern California to purchase my new Lyriq from them.  Unlike MANY other dealerships, their sales team was very transparent, honest, and treated me professionally.  I would HIGHLY recommend this dealership!!!!

Cadillac Of South San Francisco

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