Car Dealer In Hickory

Sam Powell

Updated Review: I recently left a review of 2 stars for Cosmo Motors, I am now correcting this review to reflect the outstanding customer service I received after posting my initial review.

This is a review reflecting on my dealings and interaction with Joey at Cosmo Motors.

After leaving my review I was promptly contacted by Joey the Sales Manager at Cosmo Motors and asked to contact him at my earliest convenience! After contacting him and explaining the issue’s I had been having with the truck, I also addressed the fact that I reached out a day or two after purchasing the truck to no avail. Joey explained that any and all correspondence/attempt at contacting them had been missed due to circumstances that I believe were completely out of his control.

I have dealt directly with Joey over the past two weeks and have received the kind of customer experience I can imagine most people never receive when dealing with the automotive industry. Joey went above and beyond in order to help me fix some of the issues I had encountered with the truck I purchased. Whilst it is unfortunate that I ran in to some issues with the truck I picked so soon after purchasing it I do believe that Cosmo does everything in their power (within reason) to check these vehicles thoroughly enough to guarantee their safety and reliability.

Since contacting Joey I have not ONCE needed to chase him on things or push him to get a result, he is completely on top of things, responded promptly and treated me with respect and understanding. I should also clarify that the dealership did not NEED to do anything to rectify the issues I had been facing, they did so out of goodwill.

I cannot recommend this dealership enough,
Not only is it a fantastic and clean facility but the staff obviously all share a passion for cars and great customer service. You are not just another sale to these guys, it is much more personal than that.

I hope everyone has the pleasure of dealing with Joey at some point during their sales process, I am happy to say that after dealing with him I am beyond satisfied with my purchase and experience through Cosmo Motors and will absolutely be returning should I need another vehicle at any point in the future. 10/10

shane hohneke

I had a great experience. I worked with Holden. He was very personable and patient. Had great vibes the whole time and no pushy sales techniques by anyone there. Holden was honest about the vehicle and no crazy hidden fee surprises or pushed fees for pointless services. All in all it was a fantastic experience and I will return in the future when I need another car. Highly recommend!

Joshua H

I had a fantastic experience here, probably the easiest, least aggravating dealer experience I’ve ever had. Looked at a car online and worked with Holden. In a world of pushy aggressive sales people it was so nice to find one that is genuine and just says what’s what with no BS. Pricing was fair to start  so didn’t have to deal with the haggling aspect most dealerships do by pricing it high and expecting you to fight for the best deal. They made my kids feel welcome as can be, was just all around a fantastic experience.

John Connors

I recently bought a 2012 Ford Mustang from Cosmo Motors. Matt was the  salesman that I dealt with, and he was very communicative and responsive With all of my questions, and there were several. The car looked even better in person then it did in the pictures. The car was exactly as described.  It was over a 2 hour drive for me to get there so Chance and Matt had everything ready to go for me. When I arrived, the car was parked out front ready for a test drive and the paperwork was completed as much as they could without me, making it a hasslefree process. I would absolutely buy another car from Cosmo.

Roger Safrit

From start to finish the staff at Cosmo Motors  we’re first class while helping me purchase my Dream Car from their showroom. Even though my car sells itself, my sales rep Kyle Put In Work answering all of my “out of state” questions with multiple phone calls, texts and videos of the car in detail. Truth is the car was way better in person and pics just didn’t do it justice. Shipping was offered but being only one state away, my brother and I decided to take the opportunity pick the car up in person and check out their great facility. I never felt any type of hard sale and couldn’t have asked for a more awesome experience. Thanks!

Update. I Found out that the car has been in a accident before and the whole front end rebuilt without a blemish on the title. Not cosmos fault but just goes to show that carfax is not the tell all when buying a high performance car.

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