Ciocca Cadillac Of Atlantic City

Joe G

I purchased a Cadillac XT-5 and it was a very enjoyable, no stress experience! I was greeted by a salesman named Brett who was very knowledgeable and professional. He showed me a variety of cars in my price range with no pressure sales. When I selected my car he made the process of purchasing the car a very pleasant experience. The Finance Manager Michael was very knowledgeable on getting the best financing rates in line with my requested monthly payments . He also throughly explained the extended warranty and his recommendation and again with no pressure sales. There Service Department was excellent and prepared delivery of my car with great detail and care that I have never experienced in past purchases from other dealerships. If you’re looking for the best you have found it with Ciocca.
Mr. Ciocca you should be proud of your team and the customer satisfaction that they provide.

I’m updating my review because of my experiences with Ciocca Cadillac’s Service Department.

Like I stated previously the purchase process was excellent in all aspects . Now that I have experienced their service department I’ve had some reservations about the 5 star rating. In my 50 years of buying cars I must say their service advisor Josh is the best of the best! He has gone above and beyond to address my service issues but the service department have not been able to find my problem after 3  consecutive service appointments. Also when I purchased the car I specifically asked if they would supply a loaner car if service is needed since I’m almost 30 miles away and was told they have many loaner cars and there would be no problem. To my dismay I find that they have very few loaner cars and I’ve been offered a car only once in my service appointments which caused me to spend many hours waiting around for my car to be ready. I think servicing is just as important as the buying process and so far I’ve been very disappointed and dread the future.

Jimmy Jim

Leased 2 vehicles from Ciocca Cadillac, our sales representative Alejandro was knowledgeable and personable. Nick walked us through the process with ease. They are 2 great representatives of Ciocca Cadillac and that’s why we came back and will return for another lease vehicle in 2 months. I recommend this facility to anyone who needs a vehicle and wants to be treated like they should be treated. If I could give more than 5 stars I would.

Ciocca Cadillac Of Atlantic City

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