Ciocca Chevrolet Of Princeton

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Jacquelyn Kotnarowski

I had a previously scheduled appointment so checking in was easy and right from the start was I knew what to expect since my tread depth was low on a few of my tires. Josh gave me a quote within minutes of sitting in the waiting area so I knew what I’d be charged. I had intended to wait but unfortunately something happened with the tire machine mid-service so Josh set me up with a loaner and I could get on with my day. I also appreciate all his help and diligence as go-between with management regarding the tire price match guarantee. It was easy to communicate with Josh using dealership email and by phone later in the day. Once it got too late to pick up the car same day Josh said I could just plan on coming tomorrow but sent me a link to pay ahead online, set a pick-up time. and it was seamless! Ryan was so helpful when I swapped out the loaner for my car and I appreciate his kindness and patience in explaining by GM points credit, etc. Overall a very smooth and easy experience this trip to Chevy, Thanks Josh and Ryan!

A. Drake Baer

The service dept has been exceptionally pleasant, professional, and knowledgeable, in my experience of them. The sales manager I dealt with wasn’t annoyingly underhanded, which is saying a lot for a car sales manager. Communication was very good throughout.

STEPHEN CLARK

Service writer was responsive and listened to my needs. Vehicle was completed on time. He suggested I complete a 4-wheel alignment and tire rotation. I declined. Vehicle has 18,000 miles. Will consider more work next time.

Tyler

The whole process was easy and felt more customer serviced centered than other dealerships. My only issue was the whole time I was under the impression I was working towards a 3 year lease (36 months). When it came time to sign the paperwork, it said 27 months. When I brought it up, it came as a complete surprise. When talking about what it would take to change it to a 36 month lease, I was left with the impression I would be getting the sales/lease consultant in trouble. I didn't want to do this as the sales/lease consultant I was working with was extremely friendly, courteous, and easy to communicate with. I didn't want to be unfair to that person, so I accepted the 27 month lease. I felt this was a little pressured and not necessarily what I wanted. It felt more like I was being put in a tough spot to ask for what I truly wanted or get someone in trouble who, to me, did nothing wrong and worked extremely hard from the minute I walked in through signing the paperwork. I truly wish I would've asked for what I believed I was getting, the 36 month lease. I'm not sure if that's a dealer tactic or if he would've been in any trouble.

Ciocca Chevrolet Of Princeton

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