Citycars Sales & Service Llc

Mandy Lynn

If I could give these guys TEN STARS, I would. I can’t even begin to say how amazing the people are at this dealership. Especially Welcio and Edson.

In the past, when I have purchased cars at other dealerships, it has always a nightmare. And most people I’ve talked to have experienced the same trauma buying cars. I can’t even BEGIN to say what an AMAZING, stress free, honest experience I’ve had with these guys at Citycars. From start to finish, they were honest, transparent, kind, and accommodating.

Welcio answered all of my questions virtually (that’s what I wanted), gave me virtual tours of the car I liked, and even sent most of the documents virtually to read and sign before I arrived. It all sounded amazing—a high quality car for a great price, and zero runaround, or wasted time.

When i got to the dealership, all I had to do was test drive the car and give a couple last signatures. Welcio reviewed the loan terms clearly to make sure I understood…and then I drove home with a car that I ABSOLUTELY LOVE!!! I don’t even think I was there at the dealership for a full hour, which was sooooo refreshing!!!!

There were ZERO surprises, ZERO unexpected fees, ZERO high pressure sales. The price was EXACTLY what he told me it would be before I got there. Looking back, I would have only expected this kind of experience if I were buying a car from a family member. That’s how kind and honest and accommodating they were.

Equally impressive is how they have backed up their product. There was an unknown issue with the transmission that came up a few weeks after I had the car. They immediately agreed to fix the transmission, with no questions asked. They even gave me a loaner car so I didn’t have to wait at the dealership. It was an expensive repair and they were kind and generous, and continued to treat me like family.

Later we realized that the clutch was causing additional problems with the transmission…and again they didn’t hesitate to make sure they had sold me a great car. They replaced the clutch and didn’t charge me. At this point they were likely taking a loss on this sale. But there was no change in rapport at all. They just took the loss and continued treating me like family, providing the highest level of service I’ve ever experienced at a dealership or auto repair place.

Again, if I could give these guys TEN STARS, I would. If they have a car you are interested in…don’t go anywhere else. Ask for Welcio. You seriously can’t beat this experience, or this level of service.

And if you need a car repair or service…ask for Edson. He has been AMAZING too.

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To Welcio & Edson…Thank you both for treating me like family…I truly needed that. You guys are amazing and I will keep spreading the word!!! Blessings to you both!! ????????

alex dv

Really amazing and helpful people very understanding they were able to get help me out a lot and did what they could to get me in my new vehicle !! I was able to walk out of there with my Audi a3 with no problems! Very good car and was very happy with my purchase

Will post update about this by end of day

My daughter needed a new car & upon looking she found this place and a EXCELLENT unbelievable deal on a 2016 Hyundai Elantra. So she goes and tests drives it on a Monday. 1st thing Tuesday morning I go back with her to buy the car. Did I add that we live 45 minutes away. So I get there and right away the owner made me feel right at ease.  We talked about the car, I felt he was being honest & actually he checked the car over before we signed and took the cost of 2 tires off the price & told us to go buy 2 new tires. He called made the appointment at a close by place & had us set up. I never felt like some used car lots make you feel. I felt he was looking out for my daughter & her safety. We even got a 30 day warranty which most places don't give. I would highly recommend checking this place out. Right now very happy. I will update if anything changes. Thank you so much for taking care of my family.

Psi. Luciana Guimarães

I'm very happy with the car I bought! The sales team are very kind and attentive. They are also very helpful!

Citycars Sales & Service Llc

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