Columbiana Cadillac

Andrew Kosc

I purchased a 2007 Cadillac DTS and a 2007 Buick Lacrosse at this dealership several years ago. Both were excellent cars. The service department has been excellent to deal with. They Don’t try to upsell anything unnecessary or rip anyone off. I recommended this place to my friends and family who take their vehicles there also.

Michael Plakosh

I definitely had the best customer service experience I’ve ever had at a dealership here.  I was driving from Columbus to Youngstown for a weekend golf trip.  I hit a pothole on my way up and bent two wheels on my CT5-V (the 20” wheels don’t hold up to potholes that well).  I was able to white knuckle it the rest of the way to Youngstown, but it wasn’t fun.  I took it in to Columbiana Cadillac on Friday morning.  Mike in service got me in immediately as soon as I pulled up.  Within 15 minutes, their tech confirmed that I definitely bent the two wheels on the driver’s side.  I was very concerned because I had an important meeting back in Columbus on Monday and didn’t feel comfortable driving it home in that condition.  Mike reassured me and was able to get both wheels overnighted to the dealership.  My car was as good as new by mid day Saturday, and I was able to make it back to work on Monday.  What’s even more is Mike handled the claim with Allstate who I had wheel and tire protection with, so I didn’t have to come out of pocket and pay a dime.  Thank you so much, Mike and the folks at Columbiana!

Chad Keller

Amazing experience overall. I live about 1 hour from the dealership so I couldn’t go see the car and Jake was super helpful. Shared pictures, videos and everything of the Escalade for me. He also made the experience so easy when I went to pick it up, it only took 20 minutes to get the process complete. Thanks again, I highly reccomend this dealership.

Cheryl Beck

By far the best dealership experience I have had. Ken D. was completely up front and honest. I was very comfortable making decisions without the "usual pressure". I highly recommend them!!

Kara Sample

The gentleman that waited on me at the service counter upon my arrival was kind and efficient.  The service was performed in short order and the same gentleman checked me out.  I had a question and he took me to my car and went over a few things with me which I much appreciated!

Columbiana Cadillac

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