Crossroads Chrysler Jeep Dodge

mpjdrizzt

Why not 5 stars? Let's get the bad out of the way. TIME! My Rubicon was there for FIVE WEEKS. Before you have a melt down, understand, this was NOT a planned service. I repeat, I did NOT have an appointment. I also understand how things work. Regrettably, I did NOT purchase my Jeep at Crossroads. So, yeeeaaah...it DID take a long time before they were able to actually get to my vehicle. Now I, let's go through the GOOD. The "text system" used by Crossroads is excellent! Any time that I reached out, their response was reasonably quick and informative. Once they were actually able to get to my Jeep, the service was handled QUICKLY and CORRECTLY! Of course I would have been much happier if the time was cut in half! However, the most important thing was being done CORRECTLY. This was done. So, THANKS Crossroads! I appreciate your service!

David Reeves

Outstanding service!  I was greeted by Jacob at the Service Department who checked me (and the car) into their system.   I could tell he was very busy but he was pleasant and professional navigating their process from beginning to end.  One thing that exceeded my expectations was the fact that he promised to keep me informed at the outset that he would periodically keep in touch with me in the waiting area by text on the status of the work, and he did as promised.  I like to be kept informed and have no surprises at checkout, so his extra effort checked one big box for me.  And the best surprise was the fact that everything was covered under warranty on my 1-year old vehicle, except the cost of required state inspection tax ($20 bucks).  Can’t fault Jacob or the dealer for that;  Excellent service and a pleasant surprise:  I got a “thank you” for paying the state tax.  I don’t ever remember the State saying thank you.

katrina greenhill

Thanks so much for Crossroads service department ... What awesome customer service that Tina the service department manager render to us.... she made sure our service was professional done..from the beginning of bring our car into the service department until it was ready to be picked up... also Amber was there for all calls I made into the service department checking on our car again THANKS TO CROSSROADS CHRYSLER!!
Great Service!

Kathryn May-Benjamin

I went in for an oil change and got it done.  Then to my dismay it was noticed that my left fog light was out.  It wasn't the bulb the wiring was dry rotted it was replaced, so that saved me $64 for the bulb.  The wiring was replaced everything turned out fine.  The service front desk really did a great job addressing the issues and never gave up on finding the problem.  I also got my tires rotated and got my vehicle inspected.  I was a happy camper when I left.  Will return again for future services.  Thank you service and technicians.  ????????

Crossroads Chrysler Jeep Dodge

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