Crown Fiat Of Dublin

Jaylen Thomas

Just wanted to share the recent experience I had at Crown Fiat. As an out of state buyer I was unsure of how things would go, but Lewis was extremely helpful throughout the entire purchase! He answered any questions I had about the process and set me up for a swift transaction. I also want to extend my thanks to James, who was also very accommodating. With these two, I was able to fly in and drive off in no time! Thanks again to everyone involved!

Yo Bronx Review

I want to first say that my experience with service rep. Matthew Cogdill was great! I had left him a message about my service light being on in my car and had my car towed up there for them to look at. Matthew told me they were short staff, but by the end of the week they would have my transmission leak fix for me. Now the craziness… At the end of the week, I instead received a call that my car caught on fire!! IKR! Yes, on fire and burnt all the way up! Over the phone management ask for my insurance info. even said i was at fault. I went right up to Crown to see it for myself and take pictures. I couldn’t believe it. I was really emotional about it… kinda silly now to be crying over a car, but I actually just brought my 2014 Fait 500L .
Matthew was there also. He and everyone else couldn’t explain what had happen or why. We had to allow the fire inspector to investigate for an outcome. Which in turn, lead to Crown apologizing for claiming me at fault. Its been 30 days now, I’m still without another car.  The report came back as electrical fault..While it was sitting in a parking lot, not turned on, at 6am ???? ???????????
I am so very Thankful ???? No one was hurt ???????? I will say that The entire time Matthew was very thoughtful, and responded quickly with all the correspondence back in forth. I don’t know if I would go back to Crown Fait of Dublin again, But that’s mainly because I’m never  going to buy another Fait 500L… I did get a whole lot of attention in that car though???????? .. JK.

Took my car in for a check engine light.  Alex Greenland, Service Mgr., was awesome!   He was very friendly and professional.  As a long time FIAT customer, I like dealing with a customer focused, experienced and honest person.  He had my car diagnosed (faulty thermostat) quickly but had to order a part.  When the part came in the repair was quick.  I would highly recommend this dealership, their people really understand what Customer Service means and they do their job very well.  Steve does the best detailing of cars in the entire city of Columbus!

UPDATE:  Took my car in today (1-11-24) for service for a rattle in the front end... see next review...

Christine Antes

I recently purchased a 2019 Jaguar F Pace from this dealership, and I had the best experience. I was lucky enough to schedule a test drive with Christian Rozanek and he was by far the most friendly, thorough and knowledgeable salesperson I've dealt with when purchasing a car. Everyone here was super helpful and made my buying experience easy and fun.

Kay Raypholtz

I am so grateful for Matt Cogdill who scheduled me for an appointment the same day that I was having trouble getting my car started! It was the battery, as I suspected, but I was also able to get an oil change that I had not mentioned before. There was another issue that was found, and he came to me to ask if I wanted that fixed as well. Very courteous, polite, and friendly young man! The mechanics did a great job of fixing all issues quickly. The waiting room is comfortable.

Crown Fiat Of Dublin

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