Diehl Cdjr Of Butler

Paul Ouellette

Greg Gallagher was an exceptional sales person. He helped me via text to pick out the perfect car for my wife. I live in NH and explained that I would be making the 10 hour trip from NH to PA then 10 hours back if the deal was right. We worked everything out, he got me as much as he could for my truck, we had a verbal agreement and I hit the road. He recommended a hotel and reassured me that the car would be there when I got there. Greg was communicating with me the entire way so that we had everything sorted. I arrived at the dealership, looked the car over and took it for a test drive while they looked my trade over. No shady deals, no changes in price, no pressure. Dave (Ranch) Dressing came out and went over the paperwork with me and explained that because I was out of state some of the numbers would be higher but he was able to give me more for my trade to make it all work without me needing to pay a dime more. I signed all of the paperwork and hit the road. Excellent experience, worth the 20 hours of driving to deal with honest people who stick to their word. Greg even checked in on me the following morning and a few days later to make sure that my wife liked the car and that I had a safe trip home. Thank You Diehl for an exceptional experience.

Nigel M.

A Stellar Experience at Diehl:

I recently had the pleasure of purchasing a vehicle from Diehl, and I couldn't be more satisfied with my experience. From the moment I walked in, I was greeted with warmth and professionalism.

Jack and David were absolutely outstanding in their roles. Their knowledge, patience, and courteous demeanor made the entire process a breeze. They were always available to answer my questions, explain the details of the transaction, and ensure that I felt comfortable and informed every step of the way.

Jack's expertise & swiftness was invaluable. He helped me navigate the process seamlessly and ensured that I got the best possible value for my old vehicle. His ability to explain complex information in a clear and understandable manner was truly impressive.

David's collaborative approach to negotiating the terms of the sale was a refreshing change. He worked closely with me to find a deal that met my needs and budget. His patience and willingness to accommodate my requests were truly commendable.

It's clear that Diehl is fortunate to have such exceptional employees as Jack and David. Their dedication to providing excellent customer service is evident in every interaction. I would highly recommend Diehl to anyone in the market for a car. Thank you, Jack and David, for making my car-buying experience so positive!

Charles O'Neill

My salesman Mike Riley was extremely helpful from our initial communication before I got to the dealership, through the time I walked in the door. He then went above and beyond to help me find the vehicle I wanted and get me the deal that was best for me. I would highly recommend stopping by this dealership when you are in the market for a new car.

Rose Stafura

I had a fantastic experience at Diehl when I picked out my 2024 Jeep Wrangler 4xe!  Evan, Daryl, Matt, and Kris were all really kind, and great to work with.  Evan & Matt worked so hard to find me a great deal for my budget and were so patient, and Kris was SUPER knowledgeable about all things 4xe!  He was great helping me learn and set up my new Wrangler when I went in to pick it up!  Would definitely go back again!!  I am IN LOVE with my first Wrangler!  Thanks alot guys!

Stephen Harrell

I am rewriting my review to reflect that it was written based on misinformation and a misunderstanding.

I have been doing business with Diehl Automotive for over 8 years, and there have been some hiccups here and there, but they always make it right.

My first major experience i want to tell happened when we went to purchase a ram 2500. We began our process over the phone and not actually in the showroom. We found the truck we wanted online and started the approval process. When we finally went to the showroom to see the truck, we were paired with Mike Riley as our salesperson. When i say that Mike went above and beyond, that is an under statement. Mike actually turned out to not be a salesperson but rather a representative of the Dodge and other name brands. He is extremely knowledgeable about the features and characteristics of the vehicles to ensure that you are happy with what you are looking at. He is very personable, and there is zero pressure. Mike Riley is a prime example of the type of person that should be in customer service. Even a year after the sale, he still checks in to see how our truck is doing for us, and when i go up there for service, if he isnt busy, he comes out and chats for a few minutes. If you need a vehicle, Mike will definitely help you out.

Now i would like to review the service department. By doing so, i will first have to apologize to Shawn Peters for the huge misunderstanding that happened during our visit yesterday due to misinformation.
We have serviced our vehicles with Diehl for over 8 years, and their staff have always been very professional and friendly. I will say that the prices are a little higher at Diehl for services. Other than that, they have always provided a greater than 5 star service.

Overall, i would give Diehl higher than 5 stars if i could.

Diehl Cdjr Of Butler

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