Don Franklin Nissan

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Laura Glastetter-Stone

Our experience with Don Franklin was excellent. I got the car I wanted in the price range I needed. The staff was courteous, kind, and helpful. The entire process was reasonably quick and we left the dealership very satisfied with the experience.

sk slone

Very courteous staff, Jennifer always takes exceptional care of my issues. Actually spoke with service manager about a concern and checked on the issue and found a resolution. Things are fixed the first time within a reasonable time frame. I drive two hours for their service department due to dealers closer do not have a good reputation and costs for service is much higher.

Aisha Patel

I had a great experience. My service advisor, Chris Rivard, was extremely nice and helpful. He took the time to explain everything to me and answered all of my questions thoroughly.

Jeremy

I am beyond happy that I went to Don Franklin today. I got treated with the upmost respect and walked away when the this beautiful 2021 Nissan Altima SV. Stop by and see John Berry he will do everything he can to help someone better their life with a new or certified pre-owned. Looking forward to future business here. Thanks John Berry and Don Franklin of Lexington Kentucky for everything.

brett barcroft

They’re always great. Service is professional Jennifer by far the best service advisor I have ever dealt with.

About a year ago I had a major issue when I was on a road trip. On a Sunday the brakes went bad and I had them replaced at a nationally known chain service shop. I felt bad for them. They closed at 6. Were done at 8. And when I got the car back they damaged my car door bringing it down off the lift. After they filed a report I got back in the car. I’m two states away from my own, and the brakes had not been done correctly. Worst road trip ever.

When I got back and the brakes needed to be replaced Jennifer actually communicated and scheduled with the other company to get the car inspected. Don Franklin put it on a lift without me there. Took the tires off, put them back on, brought it off the Lift. And gave me the car back just for the inspection.

Don Franklin eventually fixed the brakes for me and Jennifer was a huge help in the whole process. Im very grateful!

Don Franklin Nissan

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