Empire Auto Sales & Service

Jillian Stokes

Matthew and Jennifer made buying a car (first car) SO EASY! These are the people you want to do business with. Laid back, easy to talk to and genuinely wanting what’s best for their clients/customers. Will definitely be doing business with them in the future!

Kanica Schulte

Came in looking for a car, Matt and Jennifer got my 4 kids and I into a family vehicle just as we are looking for and financed. Was so easy and great service. I will recommend this to all my friends and family. What a great purchase for us! To single mommas… this is the place for your independence!

Patrick Taylor

I had an AWESOME experience with Ben Smith at Empire Auto Sales.  Just coming out of the Covid-19 lockdown and had lost my job and wrecked my credit, but had just landed a new job. Ben was able to work out a deal that got me into an excellent vehicle (Buick Enclave).  Yes, the interest was a bit high, but after a year of perfect payments and improving credit and payments I'm ready to refinance at a better rate.  Good cars at fair prices, and excellent customer service is my experience here.  I would highly suggest obtaining the warranty offered from this dealership.  Mine was a third party warranty through Phoenix American Warranty Company and I have nothing but good things to say about them as well.  I have used the warranty on 3 occasions over the past year (it's a used car, after all...) and they have been prompt with reimbursement every time.  No hassle, no push-back.  This warranty service keeps its word and honors its commitment.  (I have had warranties from major brand dealerships on certified used cars that I had to figuratively wrestle to the ground to force to honor their warranties.)  Overall, a very good experience here and I would highly recommend Ben and the team here at Empire Auto.

Dee Leavings

Had the pleasure of experiencing Empire Auto Sales on a day they least expected it... Jennifer and Matt were out ill... but the team delivered quality  customer service without missing a beat. "Joana" was very warm and welcoming. She assisted my son and I thoroughly, patiently answering all of my questions, and enduring my son's many test drives. From bumper to bumper, she pleasantly provided (or found) the answers for every inquiry. The following day, Jennifer was just as brilliant and bright, putting Me at ease about the hands handling my son's purchase.  As Fate would have it, the encounter was my son's first purchase and Joana's first sell ... everything flowed without a hitch.
For anyone car-shopping for a used vehicle, this small lot is worth checking out.

Sterling Miller

I came into Jacksonville today not knowing what to look for you or what I really wanted & the family at empire auto really took care of me & my family & treated us like family making our process hassle free. Sam seen me lost looking at this bra G37X & asked if I wanted the keys it’s like he already knew I was destined to have it not only that but this is one of my dream cars since I was a teenager an finally having one is a dream come true. Thank you to my wife & family @ empire auto. Make sure you go down an ask for Sam.

Empire Auto Sales & Service

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