Express Auto Mall

Jordan “23” K

If you are looking for a car, this is the dealership to go to. I’m very pleased with Mike’s service and care for customer satisfaction. My girlfriend and I drove down to NJ (about an hour from where we live in NY) to look at a car at a neighboring dealership. We were not satisfied with the other dealership, so we began to drive home. She suggested, since we’ve already driven an hour away, that we should give another dealership a chance. Express Auto Mall was right up the street with much better reviews. We parked, and already, the first impression was much more delightful than where we just came from. The cars look great, and I caught my eye on a Volkswagen Jetta. Mike is very polite. He gave us time to look around before approaching. Then, when we expressed our interest, we took the car for a test drive. I’ve never owned a vehicle that was not a 6-cylinder, but for a 2016 Jetta to be in this type of condition, I thought I would be foolish to turn it down. Mike helped me with being approved for a loan, registered the car for me, and gave me temporary plates, until my New York plates were mailed to me. As everyone does when they buy a used car, as soon as I purchased the car, I brought it to one of my good friends that is a mechanic. He worked at Lexus in Middletown, NY for years, before quitting and opening his own shop. And full transparency, in my mind, if you’re going to buy a used car, you should account for a couple hundred dollars, just to fine-tune some things, and that’s what I did. There was no major issues. The car had decent tires, but my mechanic suggested I get new ones, so I did. One of the car’s axels was minorly leaking oil, so we fixed that, which was a couple hundred dollars. One of the daylight lightbulbs was out, so I fixed that. We also performed an oil change, which was weird since Mike told me they just performed one when they received the car to their lot. Everything was good until I put about 200 miles on the car. The oil light popped on, and my mechanic said I need to bring the car to him. The spec of my car is notorious for burning oil (1 quart for roughly 1,000 miles), but to be already 1.5 quarts low after 200 miles was alarming. The oil level was low, and the oil was pitch black. My mechanic ran several tests, which included draining the oil, replacing it, driving 1,000 miles, and coming back to measure how much oil we are burning. It took 450 miles to almost be short 3 quarts (5-quart engine). I called Mike and told him we have a problem. It’s either the engine, or the turbo, causing this issue. My mechanic quoted me replacing the engine entirely, which would’ve been around $3,500 for a used engine. When I told Mike, he offered to either take the car back, or offered to send me a check in the mail to help cover some of the cost. Since I liked the car so much, we chose to take the money, and I would pay the extra $1,000. After my mechanic spoke with 4 different Volkswagen techs, they concluded that the cause of the oil burning problem is the turbo. It was burning oil so fast and turning the oil to a pitch-black color, even with a new filter. The turbo was also causing my car to take several seconds sometimes to start. It was the underlying problem to everything going on, even accelerating from a red light would give me some kickback. My mechanic stated something regarding where the turbo and engine meet (I believe), there was an excess of oil just sitting there. He stated “whoever had this car before you did not do the oil changes like they’re supposed to.” I asked my mechanic how much in price it is going to cost, and he said the same (less parts, more labor compared to more parts, less labor for the engine). We ended up removing the turbo and shipping it off to a company that refreshes them and rebuilds them. It took several weeks but I finally got my car back and figured it was time to leave Mike and Express Auto Mall and 5-star review for ensuring the quality of their cars and to uphold customer satisfaction over anything else. My next car will be from here too!

Marvin carrasco

Let me start of by saying Mike is the best when it comes to Customer Satisfaction. He helps you with getting approve for a loan and goes above and beyond.  I 1st purchased a 2009 Madza CX9 from Mike over 2 years ago. Came back about 3 months ago and purchased my 2nd Car there. 2013 BMW 325i. My wife really wanted this car and with the help Mike it became a dream come true for her. As they say Happy Wife Happy Life. Thank you Mike.

MARVIN CARRASCO

A Espo

I recently purchased a vehicle from Express Auto Mall. This was the second vehicle that I've purchased from them. The last vehicle I purchased I had the wonderful experience of working with Mike the owner, who is a wonderful man. This time around I had the pleasure of working with his Salesman Moe. They were both very honest, personable and efficient and did everything they could to make sure I walked off their lot with a vehicle. Even though at this point I am repairing my credit they did their best to make sure I was able to purchase a car. Which they accomplished. I definitely recommend them for any of your used car needs.

Trinity Preacher

Just want to Praise God, for leading me to this dealership. Unbelievably this dealership stood out to me many, many years ago while I had previous used cars.

Most recently my family suffered a motor vehicle accident and lost our family vehicle and struggling with means of transportation, ultimately made a financial decision to invest into a car we desperately needed.

How thankful to my God and Lord Jesus Christ, I am He made it possible for this great business so close to home, we purchased a Sonata 2009 with great mileage and condition.

My husband and I are very pleased, God bless Moe and Mike, always.

I had all my paperwork available and ready before the 30 days expired on my temporary plates.

Good business is always the key to success and of course God honours that always.

Happy Customer ????

Patricia Colman

I bought a beautiful 2006 Saab convertible from them and it had a few issues but Mike and his team were quick to not only respond but also resolve the issue. I don’t think I’m the only person usually weary of used car dealerships, but they have proven themselves to be professionals. They showed up to twice to where the car wouldn’t start, towed it to a mechanic (and ask if I had a personal mechanic I would prefer to have it towed to) and replaced the battery.

Express Auto Mall

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