Family Ford Inc.

Esnguyen_1085

Our family had an awesome experience with the service at Family Ford (Jennifer and Benny).  Hands down one of the smoothest/easiest major purchases of a vehicle ever.  They were extremely professional and courteous.  I would recommend them both for your vehicle needs!  If there is something that looks out of sorts, they will step up and make it right.  We are very happy with our purchase of our new (used) Tranist van.  Thanks so much!!!

**Update 4/21/24**
Upon getting home, our family realized something that looked odd on the van.  We realized we bought a used car almost 8+ years old and no car is perfect for a family of 7+ looking on a budget.  Upon Jennifer’s return from PTO, she did a quick follow up asking how the van was going and mentioned the item we noticed.  I asked her if Benny or herself was aware and upfront/honestly they were not.  At this point, have gone far above and beyond expectations!!! They quickly were able to check with the owner and able to get the van back in a fixed within a week.  Hands down, best customer service we’ve expected while buying a car.

Thanks sooooo much Family Ford!

Christopher Gentry

So refreshing to have honest people and great customer service still around. Family Ford got us in & out on a road trip today & our experience was exceptional. Thank you so much! Highly recommend! 5?

Peggy Trotter

The staff is always kind and knowledgeable.   Ann is service is excellent.   She has always been helpful and cares about the people who are bringing their vehicles in for service.  Benny Westbury is always very nice.  He just sold me a 2024 Explorer and his kindness is always the best.  They are the best.

Amy Pavuk

We experienced fantastic customer service from their service department. We were amid a long-distance road trip, and they were able to work on our truck immediately. Everyone was friendly and it was a great experience.

Nancy Krueger

We hit a huge metal object yesterday on I95. It spun and drug under our car and then bounced out to hit the car behind us. Our Honda Odyssey continued to work and got us to Family Ford where they put the car on a rack and pronounced it severely damaged. The object basically gutted the undercarriage , but it hung in there to not only get us to a safe place, but to a Family that took care of us. Ann, in Service, was helpful, supportive, sympathetic, humorous as appropriate, helped get us to a rental in Walterboro via courier, Daniel, and basically made a bad day much better than it might have been. Kudos and thanks to Family Ford and particularly, Ann.

Family Ford Inc.

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