Genesis Of Concord

Jay C

I've had the pleasure of working with Salesperson Mia W., Sales Manager Alex M., and Internet Sales Representative Jaime B. on multiple occasions, and each time has been an absolute delight. Their dedication to providing exceptional customer service and ensuring a white-glove experience is unmatched.

As a repeat customer who has also consistently referred several friends and family members, I can confidently say that Mia and Alex go above and beyond to exceed expectations, providing equally fantastic experiences throughout the car buying journey. Their attention to detail, knowledge of their products, and genuine care for their customers shine through in every interaction, making the car buying process seamless and enjoyable.

I highly recommend Mia W., Alex M., and the entire team to anyone in search of a superior car buying experience. Thank you for leading with professionalism, expertise, and dedication to excellence!

Robert Traversi

EDIT:  I liked this dealer so much, that I drove out and bought a new G70 3.3t.  Still love my GV70 too.

Just bought a GV70 today, and had a nice experience.  I actually live 2.5 hours away but didn't have a great experience with the local dealer so I googled "best genesis dealers" and this one came up on the thread that I was reading.  So I checked and they had the exact model that I wanted.  Win-win.  Anyway, a few takeaways.  They were super easy to work with.  I called up Thursday and they said sure we have that one in stock and I gave them my credit card and put a deposit down.  They immediately took the car off inventory and put got it cleaned up and put aside for the weekend.  The salesman, David, was awesome.  OK so - normally I know more about a new car than the salesperson but man this car has A LOT of really cool tech, and David knew it all and was able to go thru it and make it easy.  I appreciate that.  I always worry about getting to finance because they always try and hard sell you the extras.  Not here, he asked me about GAP coverage (I said no) and nothing else as well and he said no problem and just had me sign that he offered it to me and that was that.  Took 10-15m to sign everything and be done.  My car was all clean (he cleaned it again while I was in finance to make sure it was totally clean) and gassed up.  I appreciate an easy and simple time at a dealership and this was top notch.  Great job and thank you! (this car can park itself btw ... super cool!)

Traveling Lollie

We purchased a GV80 from Genesis of Concord recently.  Our purchase was easy, smooth and we had such a pleasant experience with Joe. His knowledge on the GV80 and all Genesis vehicles was very impressive.  All of the staff members that we spoke with obviously enjoyed their job and did it well.  We look forward to working with Genesis of Concord for any need our GV80 might have. Great job!

C. Stewart

GENESIS of CONCORD is the the best GENESIS service department in Charlotte. I drive past Genesis of Charlotte and travel an extra 20 minutes if I drive my GV80 for  service.  The people are outstanding and getting a service appt is so much easier.The loaners are clean and comparable to what I drive and I don't have to wait 4 months to get an appt. I have over 30+ years of luxury management experience with the BMW and Lexus brands and I can see the little things that separate the two dealerships. The experience at GOC has not always gone perfect, but it is those times of imperfection that separate the average and the great. I won't call out names because every service employee I encountered at Genesis of Concord thrives for perfection, and they care about their customers. The first thing I encountered when I drove into the service lane was a bright and cheerful smile! That's a top down philosophy and I give kudos to the ownership, and management for passing it down the ranks. It's how you gain customers for life. My car was delivered back to me clean and washed, the service was completed with the points of service I requested to be looked at done, and returned to me when promised. It was a great service experience. (The only thing missing is a facility, ????)

Tish Davis

My initial call was with Jim in online sales regarding a GV70 that I saw online. He was super nice, I explained to him the ridiculous pricing that I was getting from Atlanta dealers. He put me in touch with Alex and she made everything  so easy in terms of getting the deal ironed out over the phone. The next day I drove up to meet with my salesperson, David Kim.  I only have great things to say about him. David was EXTREMELY thorough and took quite a bit of time showing me the ins and outs of the tech heavy vehicle.  I really enjoyed being paired with him. He is literally the best car salesman that I have had over the years. Very thoughtful and obviously knows what he is doing.  He followed up with me the next day to see if I made it back to Atlanta safely. Awesome experience would definitely recommend David if you like a personalized car buying experience. Paul in Finance was also very nice, did not try too hard to pressure me into extended warranty. I really appreciate the team at Modern for making this experience enjoyable!

Genesis Of Concord

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