Hanson Kia

Katie Padgett

Staff was incredibly friendly.  Tracy Gay was very helpful and focused despite being busy training and Eli was very helpful as well.  They were patient with me when I couldn't find my current insurance card and when I started to get anxious because I needed to get to work.  The waiting room was very clean while I called my insurance company.  Once I finally got my card,  they were pleasant in bringing my car back around for items I forgot.  I cannot remember who walked me over to get the loaner,  but they were very kind.  There was a mix up with the loaner,  but I did not have to wait and the staff was wonderful in making sure I got one immediately.  A staff member (I think from Subaru) even pulled out around and put on the heated seats and heat.  The loaner was very nice.  Almost too nice,  so as soon as I got the call that my car was ready,  I picked it up after work.  Overall,  I'm extremely impressed with Hanson Motors Kia, and I don't say that lightly.  Tracy definitely deserves a raise and promotion with how hard she works. They were friendly and informative without being pushy. I didn't have the opportunity to vacuum out my car prior,  but it came back vacuumed out and better than I left it.  For someone with a lot of anxiety, the staff helped ease the entire appointment and I applaud them.

Preana Thomas

I recently walked into Kia for the first time ever, hoping they could help me out with my not-so-great situation. This wasn’t my first time dealing with a dealership but normally the visits are under better circumstances. This time around, I saw myself as a walking red flag with credit issues, a crappy trade-in, and no significant amount of money to put down. I didn’t want to come off desperate or vulnerable to these people but I chose to be completely transparent throughout the entire process. And yes, it was a process.

Thanks to them, I’m safely and happily driving my new 2023 Kia and I love it. I’m not only grateful but amazed by the magic certain members of this Kia team were able to make happen given the circumstances. Although my situation was tricky, had me feeling like the “problem child” and had people jumping through hoops, not once did anyone make me feel like a burden. They made it happen!

It all started with Kia Sales Associate, Jordan Jucutan, whose warm and welcoming personality, and sense of humor helped ease my tension. He was able to get more than a few good laughs out of me during such a stressful time and I appreciate that. I also wanted to acknowledge and show my appreciation for Sales Managers, Scott Summers and Jason Cobb for all of the reassurance and for pulling though for me. You guys are excellent at what you do.

Jim Ramsey

One of the best experiences we have had purchasing a vehicle.  The deal was straight forward and honored, in fact in the end we paid less than our original agreed upon price.  A change in the cost of the ordered vehicle was passed on to us.  Don and Jordan stuck with us from ordering to delivery.  Don reached out multiple times to assure we were updated.

We had been to several other dealerships looking for our Sportage.  We were met with a “take it or leave it” attitude.  Or “I’ve got a screaming deal for you”, they were right we would have been screaming if we took that deal.   A huge shout out to Hanson Kia.  Truly a remembering of days where the customer mattered.

Jordan even through in a KIA hat.  I really like the new logo.

Hanson Kia

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