Hart Kia

Lori Crouch

We had a wonderful experience. Craig Bell was attentive and informative. He went above and beyond, answering all our questions and making sure we were in and out in a timely manner. Hart Kia gave us an excellent trade-in value on our 2019 Kia Optima. We traded in for a 2024 Kia Seltos. This was one of the smoothest vehicle purchases we have ever made, and we have made quite a few over the years. The manager came over and spoke with us. He thanked us for purchasing with them. Let us know if we ever needed anything we could call him anytime. All of the people we worked with seemed very humble and not like the "car salesman " rep many dealerships have. We will definitely return to Hart Kia when we are ready to purchase again.

reaction pros

We were stranded in their city. My car broke down and it was going to cost too much to get fixed so they worked with me and I got a brand new car the salesman Robbie was very professional, very courteous, as well as the other staff members there.  The only reason why they did not get a five star is because to go through financing to sit down with the gentleman took a very long time. I was advised that the client before me wanted to go through every piece of paper, and it took forever.  The time I got to the financial person took me less than 10 minutes to sign the papers get the key and get in the car.

I just purchased a new Kia at Hart Motor Company in Salem, Va. They were one of the best dealership to work with! They were upfront with the whole buying experience! And the sells person that helped me with the purchase was Max. Max is a exceptional person and takes his time to help with customers! I give Hart Motors a 5 Star! Thanks,Mark Singleton

Holly Roy

Absolutely awesome experience. Ordered a Yukon XL after Christmas & the meeting was seamless and the team made every step easy to understand. It arrived earlier than expected and they reached out to me to do "early work" and prepare. Arrived the day of pickup with 3 kids in town & they were patient and had us in and out in no time. Thank you Johnny Ford & the Hart team for everything! My Yukon is beautiful and I'm grateful.

Zaappp !!!

I can't say enough good things about this dealership and the people that helped us get into a Kia.  After our previous Honda was totaled in a wreck with a tree during a storm, I had to quickly find a nice reliable vehicle before the end of the year before my wife had to return to work.

I live 3-1/2 hours from Hart Kia but was able to work a deal through calls and texts with the manager, Woody Smith, and was assured there would be no surprises when we got there and he was true to his word.  Woody gave me his phone number and offered for me to call him even after hours if I had any questions and I did, he took my call after closing, and answered my questions...super nice guy.

The first people we met when we got there was Mr. Hart along with his wife, and Johnny Ford who was our sales associate, all of them very nice and down to earth people.  I had already driven the model we wanted at a dealership that wouldn't work with us, but we took a quick test drive and Johnny answered all my questions about the features on the car and then he quickly got started on all the paperwork.  I hate dealing with sales people who don't know their products but Johnny knew the car inside and out which is always a pleasure to deal with.

We finished up with our finance guy, Matt Smith, who presented to us and explained all the options as far as insurance and warranties go but we never felt high pressured to commit to any options we didn't want or need.  Again, another stand up guy and very easy to talk to.

I have never left any review for a car dealer let alone a good review, but my experience at Hart was so good that I felt compelled to leave one this time.  And let me add, I called and dealt with almost every Kia dealer in NC, as well as several in SC, GA, and a few in VA.  While I talked to some good sales people at other dealerships, I could never work a deal.  Hart Kia beat them hands down.  Thank you, Woody, Johnny, and Matt!

They will be the first dealer I call for the next car we buy.

And let me add one last thing, I have never heard car dealership employees talk about how much they liked their jobs and the people they worked for but I did at this dealership which is testament that the owner and management are doing something right.

Hart Kia

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