Hertrich Hyundai Of New Castle

Lee Levy

I recently purchased a brand new Hyundai from this dealership, which was a great experience given that Pat O is now the General Manager.  I have dealt with Pat many times over many years and always have had a great experience.  I continue to purchase vehicles wherever he is working.  I was in a real jam as my wife’s vehicle unexpectedly was on its last leg and I quickly needed to purchase another family vehicle as hers had three rows.  During the transaction, I also dealt with Simon (Salesperson) and Jeff (Business Manager).  Both of them were courteous and professional.  The process was quick and everyone was very accommodating, I did most of the tasks even before walking into the dealership.  If you want a “white glove” experience I highly suggest you purchase your next vehicle from Hertrich Hyundai.

Sen P

It was an amazing experience buying my first Elantra, and James Mahla was super insightful and patient throughout the whole process and even reached out to ensure I was satisfied days after the sale. Will definitely be returning for any future auto needs and services!

Jessica Ruggieri

So quick!!! Talk about exceeding expectations…I had a trunk latch recall and scheduled an appointment here. I arrived early because, with a very hectic schedule, I needed to wait for my car. Tommy greeted me, understood my situation, and took great care of me. I walked out with a fixed car within 15 minutes of my appt time. Thank you for understanding! It is very much appreciated!!

Jalen Cox

For the last 8 months, I have been having a series of issue with getting the help I needed with my vehicle. I was in contact with 3 different service managers and 4 service reps, all promising to help me. At one point there was a service technician that told Hyundai that I had an issue with my car that was due to a lack of maintenance, on a part that my car did not have because I did not own that trim. This in turn put me at a standstill with trying to get my engine replaced. At the end of April, my mom and I came up here pissed because, I was continually getting the runaround. Tommy personally took on my case and helped me to resolve a problem that took multiple months, in a matter of 3 weeks. I appreciate his professionalism, his keen eye for detail, and his clear communication. I got my car back and was able to even get the ALL of the help I needed. He has truly gone above and beyond in helping me.

Hertrich Hyundai Of New Castle

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