Hicks Auto Group

Talal Malkana

Salesman Steve, finance manager Mrs. Pat and Sofia were all amazing to work with. I initiated an inquiry to buy a 2016 Lexus IS200t through email. Steve and Sofia answered all my questions on time and walked me through the process of buying the car since I was located out of town.

The day I was ready to buy the car, I was scheduled to arrive 30 min before they closed, Steve and Mrs. Pat stayed 2 hours past their closing time to finalize the purchase.

In no way did my salesman pressure to buy any extra packages. Every person I dealt with were pleasant and treated me with respect.

Another plus is that, this dealership doesn’t charge any extra or hidden fees on the price of the car. Just the standard TT&L and $285 doc fees.

Very straight forward and easy buying process.

Thank you Steve, Sofia and Mrs. Pat!

Jennifer Pruski

I had a great experience with Ed Hicks imports. I found the vehicle I was interested in and Kate sent me a video of the vehicle and said she would have it ready for me when I was able to visit but there was no pressure. I went into the dealership, sat at Kate’s desk and the key along with a printout of the details was there. We drove it, I loved it of course, and they were able to work the deal for my trade that worked for my situation. The finance manager Pat was very friendly, efficient and helpful and I was out of there within a few hours. The sales experience was great. Service makes or breaks a dealership and while I waited for my detail the guys were friendly, considerate and polite. I will review again once I’m able to speak on an actual service appointment experience.

AUSTIN DEL CASTILLO

Worked with Ted to trade in my older mercedes for a newer model. He was transparent and fair with the deal and streamlined the entire process to get me in and out fairly quickly. This is my second car from ed hicks and both times Ted and the entire team went out of their way to ensure a pleasant experience.

Krystal Perez

Retraction: Thank you Roderick GM for reaching out and for having compassion for our situation and for providing options to resolve the issues. I truly do appreciate it. I understand now that customer service truly means a lot to this company. Bruce & Alek thank you both for servicing the vehicle and for providing continuous updates. I apologize for not trying to reach out again directly after the issues returned. I just felt defeated. Again I am beyond grateful to you for you reaching out and for your professionalism and understanding. We are extremely grateful ?? I will definitely recommend family and friends. As I said I see now that passion your team has to deliver customer service and support!

Update. After additional trip to our own mechanic we finally found the cause, it was a freon leak and it is the evaporator. So now we will be out 7500 hundred bucks to fix. Our issue is that we purchased this vehicle and made it very clear. We didnt want to buy a vehicle that was going to need repairs. We were assured several times that would not be the case. Yet we had to take it to the dealership to be serviced the day after we purchased it. After that we were told all issues were fixed. 2 weeks later freon is leaked out. We take it back. Service dept "can't find any issues". Either your techs or your dealership didnt want to fix the issue. Either way we got screwed.

We even tried to return the vehicle and were told no. I should have fought harder to return it. We feel completely defeated. We are upside down on the vehicle and it cost way too much to repair.

Our vehicle went through their service dept 3 times and like I said to me they didnt care to fix the problem because it would have been to much of a hassle. So now my husband either has to drive with no a/c or pay 90 bucks every 2 weeks for freon.

Thank you!

Kristy Trinh

I'll keep this short and sweet. I have found *THE* car dealership and sales team I plan to buy from in the future! Go talk to Roy T!

I was searching for a C300 with specific features and found one 3 hours away. Roy and I handled all negotiations over phone, text, and email before I made the trip. When I purchased, there were no surprise fees or charges.

What I really appreciated was being treated as an equal by Roy as well as the entire dealership. There are plenty of times where professionals will discuss with my husband even though I am the ultimate decision maker for this purchase.

I bought my car in July and there is a sense of peace I feel while driving that the purchase transaction was as headache free as possible.

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