Hixson Autoplex Of Alexandria Ford

Incredible Dealership! After a horrible experience with another Ford dealership, I reached out to Hixson Ford to purchase an F-250 I was interested in. The receptionist Danielle connected me with Cheyanna Flanery, the Customer Care Specialist. After explaining to Cheyanna "Shy," the vehicle I attempted to purchase twice was sold out from under me. She immediately took the stock number, ran to grab the keys, got all my information, and started the purchasing process. She had one of her teammates help complete my paperwork while she was getting the vehicle cleaned. I also explained I was 3 hours away, and Shy, without batting an eye, lined up a driver to deliver my new vehicle and pick up my trade-in to drive back. She then connected me with the Finance Mgr., Terry Best, who thoroughly explained the agreement and sent me the paperwork to esign. Their driver James called to let me know he was on his way with my new truck and my final paperwork that needed wet signatures. He delivered my new truck and took my trade-in back with him. The team at Hixson Ford works together flawlessly to make the car buying purchase seamless!

Bryan Rosedale

The experience at Hixon is top notch.  I arrived and was greeted by the salesman and management.   They were very polite and professional.   They took care of all of the finance process and made everything seamlessly come together.  Highly recommend this dealership to anyone wanting the best experience possible.

James Nicholson

We were extremely pleased with our recent service appointment to get a Sync 3 update and oil change on our F—600.  Greg the Service manager scheduled our appointment quickly.  We traveled 100 miles and when we arrived, the team was ready to take us in immediately at our scheduled time and did their best to turn us around quickly.  Joel, the service tech, is extremely knowledgeable and very thorough in completing the service work.  We will continue to use them to service our chassis and our other Ford vehicles as well.

Brenda Randall

I was greeted by friendly and knowledgeable  desk service representatives. My vehicle was thoroughly checked and repaired by mechanics. I enjoyed  waiting for my vehicle to be repaired and didn't have to leave it.

Hixson Autoplex Of Alexandria Ford

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