Impex Chevrolet Gmc

Karen Wilson-Dooley

My husband and I were interested in a 2022 Jeep Gladiator Mojave we saw online, which was at the Reidsville, NC dealership. When we arrived on the lot, Brandon Canty, met us at the vehicle, shared information about the vehicle, and prepared it for us to take a test drive. We loved the vehicle and decided to purchase it after we drove it. Brandon got right to work on getting us the best deal and ensuring we were comfortable, informed, and appropriately taken care of through the entire process. Brandon and the entire Impex team were awesome -- very customer service oriented, attentive, and professional at their jobs. Thank you Impex and Brandon for a GREAT experience! We will be referring our family and friends to you guys!

Delma Wilson

Had such a great experience! Marc was very thorough, knowledgeable, and patient! Best salesman we have encountered in years.  He was so very pleasant… he and his Sales Manager Josh was a great team…Josh was was put in place just to handle our needs. It’s what we call God sent.  So I say, you need to purchase a vehicle come see this great team… I must include Allan…Thanks a bunch!!!

Jamil Laken Carter

Highly Recommended – Exceptional Service!

I recently purchased a 2023 Mercedes-Benz Sprinter from Impex Chevrolet, Buick, GMC, and I couldn’t be more satisfied with the service I received. Brian and Joshua went above and beyond throughout the entire transaction. Their professionalism, transparency, and dedication to customer satisfaction truly stood out.

From start to finish, they delivered on everything they promised, making the entire process smooth and stress-free. These two gentlemen are truly awesome, and their commitment to excellent service is evident. If you're in the market for a vehicle, I highly recommend Impex for your automotive needs.

Thank you, Brian and Joshua, for an outstanding experience!

Marcia McGrory

Kim and Angela took great care of my auto needs. New tires, brake work, oil changed and the car was washed! All work done on time and within budget. Thanks so much

David Ceone Hill

My husband purchased two vehicles at the same time. A 2020 Corvette 3LT ( my husband's dream car) and a Mercedes SUV. The Corvette has been problematic since driving it off the lot. The weather seals leak water when going through carwash. Impex attempted to fix the leaking seals, but the problem still permits. We have sent several emails to General Manager, Tom R., Service Manager Chris K. With no response from either of these two within the last month or so. Also, the dashboard interior lifting and whrinkling is a known issue with the 2020 Corvettes. Tom and Chris are both aware of the issue with the dashboard. For some reason, they attempted to fix the seals but told us the dashboard could not be repaired. We voiced our concerns about these issues with no remorse. We have a 75k car that leaks water, which is causing water damage to the interior of the vehicle and a cosmetic dashboard issue that can be fixed by another Chevrolet delealership for around $1600.00. Which we can pay, no problem! The problem is we had a 75k car with 14k miles and made Impex aware of these issues in a timely manner, and they sold us a vehicle thats defective. Not to mention the Corvette drove rough, and we were told by Chris. Oh, Vettes just drove like that. After taking Corvette to our local Chevrolet dealership. We had to replace two tires, $1000.00. One of the belts was broken, and the camber was extremely out of alignment. The camshaft was replaced before purchasing the vehicle. So they sold us a 75k car with two bad tires, a camshaft halfway repaired, leaking weather seals, and a cosmetic interior defect. We have receipts, too! We are extremely disappointed with how this transpired from a great sales transaction to ongoing issues being addressed and then no communication. We have given them more than enough time and sent more than enough emails to come to an agreement on getting these issues corrected. By they way, this has been ongoing since the purchase date of Feb 2024. We are exploring other avenues now after speaking with GMC Customer Relations. We will post a follow-up. Buyers Be Ware! FYI PICS OF DASHBOARD IN THIS REVIEW WAS TAKEN AT IMPEX SERVICE CENTER.

Update! 8/31/24 Impex Reidsville was able to trade us out the Corvette into  newer model Cadillac Escalade. We appreciate their generosity in the matter. They made the situation right and that's what's customer service is all about. Thank You, Philip, Tom, and Sam for taking our concerns and making it right! We will be repeating customers at Impex Reidsville! At the end we went with a Tahoe 2023. These circumstances did happen but they were determined to make it right!

Impex Chevrolet Gmc

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